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- Tasks: Provide on-site IT support and services to users in the UK.
- Company: Join a global team focused on enhancing end-user experience through collaboration.
- Benefits: Gain hands-on experience, work in a dynamic environment, and develop your IT skills.
- Why this job: Perfect for tech enthusiasts eager to learn and grow in a supportive team culture.
- Qualifications: Degree in IT/Computer Science and 3-6 years of IT support experience required.
- Other info: Opportunity to work with international teams and travel occasionally.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client in UK.
The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.
The support is delivered both as walk-in support and on-site support upon demand, and supporters work with all assigned tasks respectively. The support is highly based on collaboration and participating in coordination and stand-ups is an obligatory part of ensuring high quality towards end-users. We work in a global environment, where tickets are handling in a global setup and there is close collaboration with ServiceDesk and other on-site support-teams across the globe.
Principal Responsibilities
- Perform the On-Site IT services and support (walk-in and on-site support)
- Support the local IT infrastructure
- Collaborate and engage with different business teams on IT related matters
- Provide user training and on-boarding
- Support meeting rooms and AV equipment
- Support end-user equipment as per client’s standards
- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
- Perform visits to remote/ dispatched sites when applicable
- Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries
- Browser troubleshooting
- Re-imaging laptops
- Maintaining inventory of equipment
- Recording all support incidents in Service-Now and work towards achieving the response and resolution KPIs
- Keep aging incidents under check
- Provide reports of open incidents and actions being taken to resolve those incidents.
Experience / Education
Standard : Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.
- Fluent in oral and written English.
- Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided)
- Experience with ITSM tools like ServiceNow and ticket handling
- Experience with KCS is an asset
- Good technical knowledge in Microsoft, Window 10, 0365 environment, hardware; infrastructure and IOS devices
- If possible, experience with AV (audio/visio) equipment support (e.g. meeting rooms, videoconferencing, MS teams)
- Experience working in an international environment is an asset
- Previous experience working in a 24/7 organization & willingness to travel on regular basis
- Knowledge of agile working method and maybe experience with KANBAN board metho
Desktop Support Specialist employer: SISL Global
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Make sure to highlight your experience with IT support in a global environment. Mention any previous roles where you collaborated with international teams, as this will show that you can thrive in our diverse workplace.
✨Tip Number 2
Since communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively communicated technical issues to non-technical users in the past.
✨Tip Number 3
Familiarize yourself with ServiceNow and other ITSM tools if you haven't already. Being able to demonstrate your proficiency with these tools during discussions will give you an edge over other candidates.
✨Tip Number 4
Show your willingness to learn and adapt by discussing any recent training or certifications you've pursued. This could include anything from ITIL foundations to specific Microsoft product training, which aligns well with our needs.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in desktop support and user training. Emphasize your communication skills and ability to work in a team, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to deliver high-quality IT support and collaborate with different teams.
Showcase Technical Skills: Clearly outline your technical skills related to Microsoft products, Windows 10, and any experience with ITSM tools like ServiceNow. If you have experience with AV equipment, be sure to include that as well.
Highlight International Experience: If you have worked in an international environment or have experience with agile methodologies, mention this in your application. It shows that you can adapt to diverse working conditions and collaborate effectively across borders.
How to prepare for a job interview at SISL Global
✨Show Your Team Spirit
Since the role emphasizes collaboration, be prepared to discuss your experiences working in teams. Share specific examples of how you contributed to team success and how you handle conflicts or challenges within a group.
✨Demonstrate Technical Proficiency
Make sure to highlight your technical skills, especially with Microsoft products, Windows 10, and ITSM tools like ServiceNow. Be ready to answer technical questions or even troubleshoot a hypothetical issue during the interview.
✨Communicate Clearly
Good communication is key for this position. Practice explaining complex IT concepts in simple terms, as you may need to train users or collaborate with non-technical teams. Clear and concise communication will set you apart.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-world IT support situations. Think of past experiences where you successfully resolved issues and be ready to share those stories.
