Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide advanced tech support for desktops and laptops, solving complex issues.
- Company: Join a dynamic IT team focused on user satisfaction and optimal performance.
- Benefits: Enjoy flexible work options, training opportunities, and a collaborative environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while growing their skills.
- Qualifications: Degree in IT or related field, plus basic racking and stacking skills required.
- Other info: Opportunity to mentor junior technicians and work on exciting IT projects.
The predicted salary is between 28800 - 43200 £ per year.
Job Description : 1. Hands and Eyes Support Break Fix IMACD Desk Side Support Governance – Standard Reports 2. Following attributes are required: Excellent people skills and a sense of ownership for all issues you work. Conscientious with a strong work ethic. Good written and oral communication skills. Ability to work in autonomy on assigned tasks. A passion for customer support, no issue is resolved till the customer says it’s resolved. Ability to take ownership of customer issues, and if it is something that cannot resolve, facilitate the transfer to the correct higher level of support following up till the issue is resolved to the customer\’s satisfaction. 3. Responsibilities: Provide Hardware and Operating Systems support for : OS, Base Application configuration and issue resolution for remote customers: Windows 10/11 Office 365 (Outlook, Word
Contact Detail:
SISL Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Specialist
✨Tip Number 1
Familiarise yourself with common desktop support tools and software. Being well-versed in ticketing systems and remote support applications can give you an edge during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows and Mac systems. Prepare to discuss specific scenarios where you've successfully resolved complex technical issues.
✨Tip Number 3
Network connectivity is a key part of this role, so make sure you understand LAN/WAN, Wi-Fi, and VPN configurations. Be ready to explain how you've handled network issues in the past.
✨Tip Number 4
Showcase your ability to work collaboratively with IT teams. Think of examples where you've contributed to projects or upgrades, as teamwork is essential in this position.
We think you need these skills to ace Desktop Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows and Mac systems. Include specific examples of troubleshooting complex issues and any experience with network connectivity.
Craft a Strong Cover Letter: In your cover letter, emphasise your problem-solving skills and your ability to provide excellent user support. Mention any experience you have in training or mentoring junior technicians, as this is a key responsibility of the role.
Showcase Technical Skills: List all relevant technical skills, including familiarity with ticketing systems, operating system installations, and any certifications you may have. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Desktop Support Specialist.
How to prepare for a job interview at SISL Global
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting both Windows and Mac systems. Highlight specific examples where you've resolved complex issues, as this will demonstrate your capability to handle the responsibilities of a Desktop Support Specialist.
✨Understand the Company’s IT Environment
Research the company’s IT infrastructure and any specific technologies they use. This knowledge will allow you to tailor your answers and show that you're genuinely interested in how you can contribute to their team.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle certain technical scenarios or user issues. Practise articulating your thought process clearly, as this will showcase your problem-solving skills and ability to think on your feet.
✨Emphasise Communication Skills
As a Desktop Support Specialist, you'll need to communicate effectively with end-users. Be ready to provide examples of how you've successfully explained technical concepts to non-technical users, ensuring they understand the solutions you provide.
