Digital Operations Lead - Europe

The Digital Operations Lead is responsible for leading and managing the development and change management activities for digital and strategic initiatives across all European countries. The Digital Operations Lead will work closely with users, product owners, product/project managers, leaders, and key stakeholders to define and execute the digital initiatives and approach, ensure alignment and collaboration, and drive the adoption and sustainability of the assigned digital products and solutions for the region.

As the business requirement and digital eco-system evolves, the Digital Operations Lead also focuses on:

• Identify and address customer and partner experience gaps through agile digital solutions, accelerating business and customer outcomes.
• Enable digital experiences that are aligned with customer needs, business priorities and goals, optimising the value realisation of digital capabilities.
• Maintain and drive optimum performance of the assigned digital products and/or solutions, assuring transactional continuity and continuous product evolution in advancing the digital business agenda.
• Land and expand the digital solution across business, customer segments, and countries, achieving customer and operational excellence.
• Foster a culture of change readiness and agility.

Key Accountabilities

• Understand business requirements and the role of the digital portfolio.
• Support the development and implementation of the digital strategy and plan for assigned initiatives.
• Ensure the optimum functioning of digital products through appropriate escalation and resolution through Technology/assigned technical resources.
• Supervise and measure the effectiveness and outcomes of the digital initiatives and/or interventions, adjusting the plan as needed.
• Work with users to develop and maintain a prioritised backlog of user stories for the assigned digital products.
• Work with relevant stakeholders – POs, Product Manager at regional and global level to deploy agreed user stories in the form of product features.
• Provide guidance and feedback to all stakeholders and team members, promoting the adoption of digital and data management solutions and methodologies.
• Build and manage relationships with leaders, project managers, and key stakeholders, acting as a trusted advisor and digital expert.
• Facilitate and support the digital network, including SMEs, champions, users, sponsors, and advocates, ensuring alignment and collaboration across the organisation.
• Contribute to the continuous improvement and innovation of the change management function and capability.
• Conduct regular data quality checks to ensure accurate representation and decision making.
• Understand bp guidelines (IT&S, Digital security), financial frameworks and processes to recommend the right approach for delivering the required solution.
• Maintain compliance requirements like access control, PII and cyber-security checks.

Education

University degree or equivalent experience.

Experience Skills:

• Understanding of Agile work practices, Analytics, Change implementation planning and management, Continuous Improvement.

Competencies:

• Digital Fluency - Mastery.
• Delivers an effortless customer experience – Mastery.
• Analytical thinking – Skilful.

Why Join our team?

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and others benefits. Reinvent your career as you help our business meet the challenges of the future.