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For Companies At a Glance
- Tasks: Provide exceptional customer service and build relationships with beauty enthusiasts.
- Company: Join LOOKFANTASTIC, Europe's top online destination for premium beauty products.
- Benefits: Enjoy flexible part-time hours and be part of an exciting flagship store launch.
- Why this job: Be a key player in a passionate team, shaping the future of beauty retail.
- Qualifications: A passion for beauty and customer service is essential; experience is a plus.
- Other info: Full availability, including weekends, is required; we value diversity and inclusivity.
About THG
We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
LOOKFANTASTIC
Lookfantastic is Europe’s No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world’s greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe.
Beauty Brand Ambassador Role Description
The Brand Ambassador is an integral part of the team providing world-class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities.
Service
- Provides world-class level of customer service and product knowledge to all customers at all times.
- Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
- Create a warm and welcoming environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
- Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list.
- Support and be involved in events internally and externally.
- Achieve personal set goals and KPIs.
- Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
- Drive service, sales, loyalty, and appointments with customers.
Operational Excellence
- Always a positive, professional and dynamic team member.
- Ensure perfect store standards including top hygiene standards in all areas.
- Assist in the update and maintain VM of all brands.
Experience/Skills:
- Beauty retail experience preferred but not essential.
- Strong passion for beauty and customer service essential.
- An ‘always on’ approach when at work.
- Strong beauty knowledge and makeup application to self and others.
- Full availability including weekends and bank holidays is imperative.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Contact Detail:
The Hut Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Brand Ambassador | LOOKFANTASTIC (10 hours)
✨Tip Number 1
Familiarise yourself with LOOKFANTASTIC's brand values and product offerings. Understanding their mission to empower customers through beauty will help you align your responses during the interview, showcasing your passion for the brand.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Since the role focuses heavily on providing world-class customer service, think of specific examples where you've gone above and beyond to meet customer needs.
✨Tip Number 3
Showcase your knowledge of beauty products and trends. Being able to discuss popular brands and products, as well as current beauty trends, will demonstrate your enthusiasm and expertise in the field.
✨Tip Number 4
Be ready to talk about your availability and flexibility. Since the role requires full availability, including weekends and bank holidays, emphasising your willingness to work these hours can set you apart from other candidates.
We think you need these skills to ace Beauty Brand Ambassador | LOOKFANTASTIC (10 hours)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Beauty Brand Ambassador at LOOKFANTASTIC. Highlight your customer service skills and any relevant beauty knowledge in your application.
Tailor Your CV: Customise your CV to reflect your passion for beauty and customer service. Include any previous experience in retail or beauty, even if it's not directly related, and emphasise your ability to create a welcoming environment for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the beauty industry and your commitment to providing exceptional customer service. Mention specific brands you admire and how you can contribute to LOOKFANTASTIC's mission.
Prepare for Potential Questions: Think about common interview questions related to customer service and beauty knowledge. Be ready to discuss how you would handle customer queries and provide examples of how you've gone above and beyond in previous roles.
How to prepare for a job interview at The Hut Group
✨Show Your Passion for Beauty
Make sure to express your genuine enthusiasm for beauty products and the industry during the interview. Share any personal experiences or knowledge you have about beauty brands, as this will demonstrate your commitment to the role.
✨Highlight Customer Service Skills
Since the role focuses on providing world-class customer service, be prepared to discuss your previous experiences in customer-facing roles. Use specific examples to illustrate how you've gone above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with LOOKFANTASTIC
Research LOOKFANTASTIC and its product offerings before the interview. Understanding their brand values and the types of products they sell will help you tailor your responses and show that you're a good fit for their team.
✨Prepare for Scenario Questions
Expect to be asked scenario-based questions that assess your problem-solving skills and ability to handle customer queries. Think of examples where you've successfully resolved issues or improved a customer's experience in the past.
