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- Tasks: Help customers with IT issues and keep them updated while logging incidents.
- Company: nGeneration is a top UK IT supplier for Hospitality, Retail, and Leisure industries.
- Benefits: Enjoy 19.6 days of leave, training opportunities, and fun team events.
- Why this job: Join a friendly team in a modern office and make a real impact on customer satisfaction.
- Qualifications: Positive attitude, IT knowledge, and experience in hospitality or retail preferred.
- Other info: Work on a 3 days on, 3 days off shift pattern with 12-hour shifts.
The predicted salary is between 28800 - 43200 £ per year.
nGeneration is seeking an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers. Your friendly and helpful demeanor is crucial as you diagnose and resolve their IT issues or escalate them to our field service engineers, keeping the customer updated throughout.
Working on a 3 days on, 3 days off shift pattern with 12-hour shifts, you will be responsible for completing detailed and accurate records after each call and logging incidents or service requests received via phone, email, or customer portals.
nGeneration is one of the UK’s leading independent IT suppliers to the Hospitality, Retail, and Leisure industries, specializing in bespoke IT service solutions. Our services range from consultancy to outlet support and maintenance for IT solutions both at the outlet and centrally.
Where will you be working? You will be based at our newly built, high-specification open-plan head office in Dudley.
RequirementsOur ideal candidate:
- You’ll have a positive attitude and a personable, friendly approach, taking satisfaction in resolving customer IT issues successfully.
- Well-versed in IT, you should understand network and database structures, alongside computer hardware and Windows desktop support.
- Experience with hospitality and retail EPoS systems, or previous work within these sectors, is preferred.
- Experience IT Support: 1 year (preferred)
- Hospitality: 1 year (preferred)
Benefits
- We highly value our employees and offer a comprehensive range of benefits, including training opportunities to enhance your skills and knowledge.
- 19.6 days of annual leave to support work-life balance.
- Company events, team parties, and team-building activities to foster a vibrant work culture.
Contact Detail:
nGeneration Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst / IT Support Help Desk Technician
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to hospitality and retail EPoS systems. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills, as being personable and friendly is key for this position. Consider role-playing scenarios where you explain technical issues to non-technical users, which will showcase your ability to connect with customers.
✨Tip Number 3
Research nGeneration and its services thoroughly. Understanding their specific offerings in the hospitality, retail, and leisure industries will allow you to tailor your responses and show genuine interest in the company during your discussions.
✨Tip Number 4
Be prepared to discuss your previous experience in IT support and how it relates to the requirements of this role. Highlight any relevant situations where you successfully resolved customer issues, as this will illustrate your capability and fit for the team.
We think you need these skills to ace Service Desk Analyst / IT Support Help Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and customer service. Emphasise any previous roles where you resolved IT issues, especially in hospitality or retail settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your personable nature. Mention specific examples of how you've successfully helped customers in the past and your understanding of IT systems.
Highlight Technical Skills: Clearly outline your technical skills related to network and database structures, computer hardware, and Windows desktop support. If you have experience with EPoS systems, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Analyst.
How to prepare for a job interview at nGeneration Limited
✨Show Your Enthusiasm
As a Service Desk Analyst, your friendly and helpful demeanour is key. Make sure to express your enthusiasm for the role and the company during the interview. Share examples of how you've positively impacted customer experiences in previous roles.
✨Demonstrate Technical Knowledge
Be prepared to discuss your understanding of IT concepts, including network and database structures, as well as Windows desktop support. You might be asked technical questions, so brush up on relevant topics and be ready to explain them clearly.
✨Highlight Relevant Experience
If you have experience with hospitality and retail EPoS systems, make sure to mention it. Relate your past work experiences to the requirements of the job, showcasing how they make you a suitable candidate for the position.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Support Desk team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
