Customer Service Assistant

Assistant Customer Service Operator Location: BathgateAbout Us: At Pollock Scotrans Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. Join us and grow your career in a supportive and expanding business environment. We foster a strong culture of teamwork and continuous improvement.Job Description: We are currently looking for an Assistant Customer Service Operator to join our team at the Bathgate depot. In this role, you will play a key part in supporting our customers and ensuring the smooth day to day operation of our services.Key Responsibilities:Collaborate closely with customers and drivers to ensure smooth day-to-day operations.Coordinate daily service reports and support general administrative tasks.Handle customer enquiries via email, phone, and face-to-face interactions.Input and maintain accurate data using spreadsheets and internal IT systems.Communicate effectively with both internal and external stakeholders, including customers and drivers.Manage a varied workload in a fast-paced environment, maintaining a high level of accuracy and professionalism.Receive full support and training to help you succeed in the role.<s…