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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have a seamless experience.
- Company: Join TRIBE, a bold new hotel concept in London, blending modern design with unique style.
- Benefits: Earn £13 per hour, enjoy development opportunities, and be part of a creative team.
- Why this job: Make a positive impact on guests while working in a fun, supportive environment.
- Qualifications: No prior hotel experience needed; just bring your passion for hospitality and a positive attitude.
- Other info: Join an innovative international group committed to creating memorable experiences.
We are looking for a Night Receptionist to join our TRIBE as we launched our first TRIBE Hotel into the London market in the summer of 2022. Conceived for a new type of traveller, it’s all about the mix. Unapologetic modern designed hotels that confidently mix n’ match mainstream style with bespoke eye catching and iconic pieces. The result is a bold and fun place for a high-end experience at a fair price.
We are looking for someone who’s curious, caring and conscious attitude will play a crucial part in curating the TRIBE experience, which is defined through its authenticity and obsession in making sure everything is as seamless and functional as possible to make life that bit easier.
What you’ll do…
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
- Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
- Deal with in-house guests’ requests, recording all feedback as per our standard operating procedures.
- Responsible for ensuring the accuracy of guest credit, billing and financial transactions.
- Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
- Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
- Ensures all guests are quoted the correct rate as per the selling strategy and website.
- Ensure all telephone calls are answered as quickly and efficiently as possible.
- Maintain observation over guests and guest’s property to ensure security alerts are kept to a minimum.
- Report any maintenance issues to the correct department and check to ensure the work has been completed.
- Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corrected immediately.
- Collaborate with all other teams in the hotel, and all outsourced business partners to ensure the utmost satisfaction for our guests.
- Ensure the Reception desk is clean, tidy and presentable at all times.
What we are looking for…
- It’s all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you’d want to stop and chat to.
- Previous hotel (or similar) experience is great, but it’s not a must-have for us - if you’re eager to learn we can teach you what you need to know.
- You’re looking for a place where you can be you.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- We leave our egos at the door and help get stuff done.
- You have experience of Micros Fidelio Opera.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
- You are a natural at leading and managing a team, someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm.
- You are a born optimist, who always puts our guests, colleagues, and communities first.
- You are your authentic self.
- You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.
What’s in it for you...
- The opportunity to head up an exciting hospitality concept that is new to the London market.
- Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences.
- £13 per hour and plenty of opportunity for development.
Hotel Night receptionist employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night receptionist
✨Tip Number 1
Familiarise yourself with the TRIBE brand and its unique approach to hospitality. Understanding their ethos of mixing modern design with a fun atmosphere will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight any previous customer service experience, even if it's not in a hotel setting. Emphasising your ability to maintain a positive attitude and handle guest requests effectively will demonstrate that you possess the caring and curious attitude they are looking for.
✨Tip Number 3
Prepare to discuss how you would handle specific scenarios that may arise during night shifts, such as dealing with guest complaints or security issues. This will showcase your problem-solving skills and readiness to ensure a seamless experience for guests.
✨Tip Number 4
If you have experience with Micros Fidelio Opera, be sure to mention it. If not, express your eagerness to learn new systems quickly. Showing your willingness to adapt and grow will resonate well with the team-oriented culture at TRIBE.
We think you need these skills to ace Hotel Night receptionist
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the TRIBE Hotel's unique culture and values. Highlight your curiosity, caring attitude, and how you can contribute to creating a memorable experience for guests.
Tailor Your CV: Make sure your CV reflects your passion for hospitality and any relevant experience, even if it's not in a hotel setting. Emphasise your ability to maintain a positive attitude and your eagerness to learn new skills.
Craft a Compelling Cover Letter: In your cover letter, express why you want to work at TRIBE Hotel specifically. Mention your enthusiasm for creating memorable experiences and how your personality aligns with their team spirit.
Showcase Relevant Skills: If you have experience with Micros Fidelio Opera or similar systems, be sure to mention it. Also, highlight any customer service skills and your ability to handle challenges with a friendly demeanour.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any experiences you've had that highlight your love for helping others and creating memorable experiences.
✨Demonstrate a Positive Attitude
Since the role requires maintaining a friendly and positive demeanour, be sure to showcase your upbeat personality. Use examples from past experiences where you successfully handled challenges with a smile.
✨Familiarise Yourself with Micros Fidelio Opera
If you have experience with Micros Fidelio Opera, mention it! If not, do a bit of research beforehand. Showing that you're eager to learn about the systems used in the hotel will impress the interviewers.
✨Emphasise Teamwork and Collaboration
Highlight your ability to work well in a team and support your colleagues. Share specific examples of how you've contributed to a positive team environment in previous roles, as this aligns with the company's values.
