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- Tasks: Lead daily casino operations, manage staff, and ensure guest satisfaction.
- Company: Join a dynamic team in the exciting world of casino management.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant work environment.
- Why this job: Be part of a thrilling industry while developing leadership skills and making an impact.
- Qualifications: One year as a Senior Casino Supervisor; experience in casinos or resorts preferred.
- Other info: Ideal for those passionate about hospitality and gaming.
The predicted salary is between 28800 - 43200 £ per year.
In conjunction with the Casino Manager, the Senior Casino Supervisor leads and manages the Casino operations, including core functions such as daily operational activities, guest relations, compliance with all gaming rules as per SQM, and performance management of the Casino Staff.
Hiring Requirements:
- Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred)
- One to two years of progressive supervisory experience in a casino environment within resorts, cruise lines, or hotels.
- Ability to make decisions based on sound judgment regarding rules and regulations.
- Ability to observe and recognize payout accuracy, dealer behavior, and related activities.
- Satisfactory completion of a Gaming Board/Commission-approved dealer school.
- Ability to manage the financial aspects of a casino operation, including identifying expense reductions through cost efficiencies and revenue growth via promotions and upselling. Ability to manage headcount to support vessel business needs.
- Knowledge of principles and processes for providing customer and personal service, including needs assessment, quality standards, and customer satisfaction evaluation.
- Understanding of HR policies and practices, with the ability to manage international staff positively and productively, motivating, developing, and managing employees, including coaching, counseling, and disciplinary actions.
- Proficiency in computer skills, including navigating software such as Excel and Word.
- Bachelor’s degree in hospitality management, business administration, or a related field from an accredited institution or the international equivalent is preferred.
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Other
Industries
- Hotels and Motels
This job posting is active. No indications of expiration are present.
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Contact Detail:
Royal Caribbean Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Casino Manager
✨Tip Number 1
Familiarise yourself with the specific gaming rules and regulations that apply to the casino environment. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and operational excellence.
✨Tip Number 2
Network with current or former employees in similar roles, especially those who have worked on cruise ships. They can provide valuable insights into the company culture and expectations, which can give you an edge during the hiring process.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've motivated and developed staff in previous roles. This is crucial for a managerial position, and real-life examples will make your case stronger.
✨Tip Number 4
Prepare to discuss your experience with financial management in a casino setting. Be ready to share how you've identified cost efficiencies and driven revenue growth through promotions or upselling, as this is a key aspect of the role.
We think you need these skills to ace Assistant Casino Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your time as a Senior Casino Supervisor. Emphasise any shipboard experience and specific achievements that demonstrate your ability to manage casino operations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the casino industry and your leadership skills. Mention your understanding of gaming rules and your experience in managing staff, as well as your ability to enhance customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your skills related to financial management, decision-making, and customer service. Provide examples of how you've successfully identified cost efficiencies or driven revenue growth in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the casino management field.
How to prepare for a job interview at Royal Caribbean Group
✨Showcase Your Leadership Skills
As an Assistant Casino Manager, you'll need to demonstrate your ability to lead and manage a team. Be prepared to share specific examples of how you've successfully managed staff in the past, particularly in high-pressure environments like casinos.
✨Understand Compliance and Regulations
Familiarise yourself with gaming rules and regulations, as compliance is crucial in this role. During the interview, discuss your experience with maintaining compliance and how you ensure that your team adheres to these standards.
✨Highlight Financial Acumen
Since managing the financial aspects of casino operations is key, be ready to talk about your experience with budgeting, expense reduction, and revenue growth strategies. Use concrete examples to illustrate your success in these areas.
✨Demonstrate Customer Service Expertise
Customer satisfaction is vital in the casino industry. Prepare to discuss your approach to guest relations and how you've implemented service standards that enhance the customer experience. Share any relevant metrics or feedback you've received.
