Compliance and Coordination Senior Officer - Fares and Ticketing

If you’re a proactive, organised and detail-oriented professional, we want to hear from you. We have a brand-new role for a Compliance and Coordination Senior Officer which is a critical role to ensure that both internal and external stakeholders and the public understand and adhere to fares, concessions, ticketing, and payment (FTCP) arrangements. You’ll also support the team’s function by improving and delivering the governance and recording channels of communications with stakeholders that underpin our arrangements. You will also support the development and communication of forward plans and action tracking to support organisation of the team and stakeholders. This is an exciting time to get involved — fares and ticketing is evolving rapidly with new technologies, improved services, and the introduction of bus franchising and enhanced integration of fares and ticketing for public transport. This role is perfect for someone who has a passion for bringing order to complexity and enjoys working collaboratively.

What you will be doing:

• Review and redraft the nBus and nNetwork ticketing schemes, working with operators to agree and republish updated documents.
• Audit and improve public-facing information on fares and ticketing to ensure accuracy and clarity.
• Support delivery of a new ticket finder tool and website redesign, ensuring compliance with FCTP content standards.
• Contribute to the drafting of new FCTP arrangements aligned with bus franchising implementation.
• Improve the structure and accessibility of the team’s records and file storage systems.
• Develop better communication channels for operators, including shared tools and clearer access to reporting and compliance information.
• Support the auditing of operator and partner compliance with ticketing agreements—covering inspections, fulfilment, and reporting.
• Help coordinate governance activities including minute-taking, action tracking, and reporting for key meetings.
• Investigate queries and provide advice on interpretation of ticketing policies and schemes.
• Introduce planning tools (e.g. shared calendars) to support more structured and proactive team delivery.

What’s essential:

• Excellent organisational skills, with the ability to prioritise tasks, manage time and meet deadlines.
• A proactive attitude, able to respond flexibly to changing priorities and opportunities.
• Experience in business support functions—e.g. meeting coordination, records management, governance reporting.
• Experience auditing or reviewing data, ideally within a compliance, regulatory or contractual setting.
• Strong communication and comprehension skills—confidently explaining complex issues to a variety of audiences.
• A logical and detail-oriented mindset, able to identify issues and take corrective action.
• Confidence working with partners, including in sensitive or commercially important discussions.
• A collaborative and adaptable working style, with a positive, team-focused approach.
• Basic data and financial literacy, including understanding reports and value-for-money considerations.

Location: The location for this role is 16 Summer Lane.

How to apply:

• Create your Careers Account. Register with your name, email address, and a password.
• Build your Profile. Upload your CV to help populate your career and education details.
• Write your Supporting Statement. Make sure to address each of the required essential criteria.
• Submit your application. Do one final check and once complete, click submit.

Anonymised Applications: Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. it’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI): We cannot stop anyone from using AI help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting.

Reasonable adjustments: If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team.

Salary and benefits: We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered. We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• 28 days paid annual leave (with an option to purchase more), giving you ample time to relax.
• Ethical saving options and healthcare plans.
• Discounted gym membership.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest free financing through SmartTech to buy the latest technology.
• Discounted shopping with over 2,000 big-name retailers, and more.

Why join WMCA? WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home. We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it’s needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Creating an inclusive workplace: WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould. We gladly consider part-time, flexible, and job share arrangements, so please don’t let these factors deter you from applying.

Right to Work in the UK: Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).