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- Tasks: Manage mail and document scanning to ensure smooth business operations.
- Company: Chase de Vere is dedicated to helping clients achieve financial security with integrity and excellence.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and paid volunteering days.
- Why this job: Join a supportive team where your growth and contributions are valued.
- Qualifications: GCSEs in Maths and English, plus 2 years of mailroom experience preferred.
- Other info: Opportunity for career progression and a nurturing workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
At Chase de Vere, we value excellence, integrity, and personal growth. Joining our team means being part of a supportive environment where your professional development is prioritised, and your contributions are recognised. If you’re looking for a place where you can make a real impact and grow your career, consider Chase de Vere. Together, we help clients achieve financial security and peace of mind for the future.
Our Mailroom Administrator will provide an effective and efficient service, contributing to the smooth running of the business by providing a high quality, proactive and professional mailroom and scanning service to promote the best possible image of Chase de Vere. You will provide a service that will support the day-to-day operation of the business including, but not limited to, Clients, Providers and the wider business. The successful candidate will offer the most efficient and effective service possible while adhering to strict FCA regulations and internal Chase de Vere procedures.
Responsibilities
- Sort, collate and distribute all incoming Mail and courier parcels into bundles for scanning or delivery.
- Preparation and scanning of documents into our internal document management system.
- Issue all Outgoing mail in line with the company postage policy.
- To provide additional delivery or collection services within the building as directed.
- To adhere to internal company asset register.
- Ensure that high priority incoming and outgoing mail is processed in accordance with its priority level.
- To perform regular quality checks resolving any issues with both hard copy and electronic postal scanning systems and redirect inaccurately addressed mail to correct recipient.
- Carry out other duties as required, including but not limited to moving files & boxes, photocopying, binding, separating and scanning of client files from cold storage and maintaining accurate archiving records to/from our off-site storage provider.
- Attention to detail is to be applied at all times to ensure ‘right first time’ results.
- Highlight any challenges to the Operational Improvement Manager ensuring that the best solution is applied and that the risk to the business and the clients are kept at a minimum.
- Provide MI information to managers on a regular basis.
- Take responsibility of personal development.
- Ability to work on own initiative and be proactive in problem solving, with clients, advisers and providers.
- To ensure that client service standards are adhered to at all times.
- To ensure that tasks are carried out in accordance with CdV procedures and to Legal and Regulatory standards, this will be monitored through objectives and KPIs.
- To develop and maintain good working relationships with clients, product providers and colleagues throughout the Company.
Skills & Knowledge
- Educated to GCSE or equivalent standard (to include Maths & English).
- 2 years mailroom based administration experience preferably within the FS Industry.
- Experience in providing and analysing MI information.
- Accurate computing skills.
- Excellent communication skills, both oral and written.
- Strong interpersonal skills.
- Experience of working to targeted service standards.
- Proven track record in delivering customer satisfaction.
- Knowledge of regulatory requirements is desirable.
- Ability to organise and prioritise workload.
- Adaptable/flexible approach to work within a changing environment.
- Strong team player.
- Ability to build professional relationships at all levels.
By joining Chase de Vere, you’ll have a progressive career with great benefits and a nurturing culture that makes you part of something special. Alongside a competitive salary with the opportunity to earn an annual bonus, we also provide the below benefits:
- 25 days annual leave (increases to 30 days with service) plus Bank Holidays.
- Contributory pension scheme.
- Life assurance – 4 x annual salary.
- Comprehensive induction and training programme.
- Funded exams and paid study leave.
- A wide range of voluntary flexible benefits to suit your individual needs.
- The option to buy additional holiday days.
- Cycle to work Scheme.
- Paid volunteering days each year.
- Employee Assistance Programme with access to a 24/7 helpline.
- Access to our free mortgage service, through our internal mortgage team.
- Our Employee Forum and Diversity & Inclusion group.
- Local and companywide events in support of our company charities.
Mailroom Administrator employer: Chase de Vere
Contact Detail:
Chase de Vere Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mailroom Administrator
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Mailroom Administrator at Chase de Vere. Understanding the day-to-day tasks, such as sorting and scanning mail, will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your experience in mailroom administration, especially if you have worked in the financial services industry. Be ready to discuss how your previous roles have prepared you for the challenges you'll face in this position.
✨Tip Number 3
Showcase your attention to detail and problem-solving skills. Prepare examples of how you've successfully managed high-priority tasks or resolved issues in past roles, as these qualities are crucial for maintaining service standards.
✨Tip Number 4
Network with current or former employees of Chase de Vere if possible. Gaining insights into the company culture and expectations can give you an edge and help you tailor your approach when applying.
We think you need these skills to ace Mailroom Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any mailroom or administrative roles. Emphasise skills like attention to detail, communication, and problem-solving, which are crucial for the Mailroom Administrator position.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of Chase de Vere's values, such as excellence and integrity. Mention how your background aligns with their mission to provide high-quality service and support the business operations.
Showcase Relevant Skills: In your application, specifically mention your experience with document management systems, MI information analysis, and adherence to regulatory standards. This will demonstrate your capability to meet the job requirements effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Chase de Vere
✨Know the Company Values
Before your interview, take some time to research Chase de Vere's values of excellence, integrity, and personal growth. Be prepared to discuss how these values resonate with you and how you can contribute to a supportive environment.
✨Demonstrate Attention to Detail
As a Mailroom Administrator, attention to detail is crucial. During the interview, provide examples from your previous experience where your meticulousness led to successful outcomes, especially in sorting and processing mail or documents.
✨Showcase Your Communication Skills
Strong communication skills are essential for this role. Be ready to discuss how you've effectively communicated with clients and colleagues in the past, and consider preparing a brief example that highlights your interpersonal skills.
✨Prepare for Problem-Solving Scenarios
The job requires proactive problem-solving abilities. Think of specific challenges you've faced in previous roles and how you resolved them. This will demonstrate your initiative and ability to handle issues efficiently.
