Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support homeowners by addressing their concerns and coordinating solutions efficiently.
- Company: Join Persimmon Homes, a leading 5* housebuilder known for quality and customer satisfaction.
- Benefits: Enjoy competitive salary, life cover, pension, and access to exclusive discounts and wellbeing support.
- Why this job: Be part of a supportive culture that values your growth and celebrates your success.
- Qualifications: Previous customer care experience is preferred; strong communication and IT skills are essential.
- Other info: Training provided for specific software; ideal for those seeking a dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
Location: Bowburn, DH6
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes?
- Competitive salary
- 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
- Life Cover & Contributory Pension
- Employee Benefits Platform – giving you access to high-street discounts, wellbeing support, and more
- Committed to diversity, inclusion, and empowering your development
What is the role?
The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
Primary Responsibilities
- Providing an effective support function to our homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
- Carrying out general administration duties
What experience do I need?
- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided
Before submitting your application, please take a moment to review our privacy policy, which is available on our corporate website, which will detail how we will process your personal data.
Customer Care Coordinator employer: Persimmon Homes
Contact Detail:
Persimmon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the housing and construction industry. Understanding the basics of how homes are built and the common issues homeowners face will give you an edge in conversations during the interview.
✨Tip Number 2
Brush up on your communication skills. As a Customer Care Coordinator, you'll need to convey information clearly and professionally, so practice articulating your thoughts and responding to potential customer queries.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues under pressure, as this will demonstrate your capability to handle the demands of the role.
✨Tip Number 4
Get comfortable with IT tools. Since the role requires logging information and issuing work orders, being proficient in software like Word, Excel, and Outlook will be beneficial. Consider doing a quick refresher course if needed.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care, especially in fast-paced environments. Emphasise any roles where you communicated with customers or coordinated services, as this aligns closely with the responsibilities of a Customer Care Coordinator.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Persimmon Homes and how your skills can contribute to their commitment to customer satisfaction.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and colleagues. This could include resolving customer issues or coordinating with different departments.
Showcase Problem-Solving Abilities: Include instances where you've successfully resolved issues under pressure. This will illustrate your proactive problem-solving skills, which are essential for a Customer Care Coordinator at Persimmon Homes.
How to prepare for a job interview at Persimmon Homes
✨Showcase Your Customer Care Experience
Make sure to highlight any previous customer care experience you have, especially in fast-paced environments. Share specific examples of how you've successfully resolved customer issues and maintained satisfaction.
✨Demonstrate Communication Skills
Since the role requires excellent communication, prepare to discuss how you effectively communicate with customers and colleagues. Consider sharing a scenario where your communication skills made a difference in resolving a problem.
✨Familiarise Yourself with the Company
Research Persimmon Homes and understand their values, particularly their commitment to quality and customer satisfaction. This will help you align your answers with their company culture during the interview.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of examples where you remained calm under pressure and successfully coordinated solutions, as this is crucial for the Customer Care Coordinator role.
