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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist with various transactions in a vibrant restaurant setting.
- Company: Join Dobbies, a leading garden centre retailer with a passion for gardens and community events since 1865.
- Benefits: Enjoy flexible holiday planning, generous discounts, financial wellbeing support, and ongoing development opportunities.
- Why this job: Be part of a diverse team that values positivity, teamwork, and a commitment to excellent customer experiences.
- Qualifications: A passion for hospitality, customer-facing experience, and a proactive attitude are essential.
- Other info: Gain new skills in a fast-paced environment while contributing to community events and charity support.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—serving tasty food, ensuring food hygiene, and driving sales.
Responsibilities
- Providing excellent customer service by assisting customers with various transactions across the store.
- Driving sales through customer interactions while promoting the benefits of the Dobbies Club membership.
- Addressing customer queries with great product knowledge, including allergies and dietary requirements.
- Collaborating with your team to maintain the cleanliness and upkeep of the store.
- Working on the shop floor and other areas as required, which may include stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience.
Who we are looking for
- A passion for delivering a great customer experience, serving everyone with a smile.
- Experience in a customer-facing role and a passion for working within hospitality.
- Ability to work well within a team, build relationships, and enjoy celebrating success.
- Punctuality, professional appearance, and a proactive, hardworking attitude.
- Eagerness to learn new skills and gain new experiences.
- Thrives in a busy, fast-paced environment.
- Ability to demonstrate our values at all times—being a team, continuous improvement, positivity, passion for gardens, and customer focus.
What we offer
- Generous annual leave entitlement, with flexible holiday planning.
- Uncapped store discounts, including 50% off in restaurants, 25% off in the garden centre, and 10% off in food halls.
- Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
- Support from Retail Trust, including confidential support, virtual GP, free counseling, and retail rewards.
- Access to Dobbies Academy for ongoing development through eLearning and programs.
- A vibrant, passionate, diverse team committed to excellent customer service.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers. We host various community events and support a national charity, encouraging colleagues and customers to give back. We are dedicated to being a great place to work, fostering a supportive environment where colleagues can thrive, share successes, and grow together.
Restaurant Customer Advisor employer: Dobbies Garden Centres Ltd.
Contact Detail:
Dobbies Garden Centres Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' values and mission. When you understand what drives the company, you can tailor your conversations during interviews to show how your personal values align with theirs.
✨Tip Number 2
Brush up on your product knowledge, especially regarding food hygiene and dietary requirements. Being able to confidently discuss these topics will demonstrate your commitment to excellent customer service.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to work in a team and handle busy environments. Highlighting these skills will show that you're ready to thrive in the fast-paced restaurant setting.
✨Tip Number 4
Engage with the community events hosted by Dobbies. This not only shows your enthusiasm for the brand but also gives you insights into their culture, which can be beneficial during your interview.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you've interacted with customers, handled transactions, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer experiences. Mention specific examples of how you've successfully assisted customers in the past and how you can contribute to the team at Dobbies.
Showcase Your Teamwork Skills: In your application, highlight instances where you've collaborated with others to achieve a common goal. Dobbies values teamwork, so demonstrating your ability to work well with colleagues will strengthen your application.
Demonstrate Your Knowledge: Familiarise yourself with Dobbies' products and services, especially regarding food hygiene and dietary requirements. Mentioning this knowledge in your application will show your commitment to providing exceptional customer service.
How to prepare for a job interview at Dobbies Garden Centres Ltd.
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer experiences. Share examples from your past roles where you went above and beyond to assist customers, as this aligns perfectly with the expectations of a Restaurant Customer Advisor.
✨Demonstrate Product Knowledge
Familiarise yourself with common dietary requirements and allergies, as well as the benefits of the Dobbies Club membership. Being able to confidently address customer queries will showcase your preparedness and commitment to providing great service.
✨Highlight Teamwork Skills
Since collaboration is key in this role, be ready to discuss your experience working in teams. Share specific instances where you contributed to team success or helped maintain a positive work environment, which is crucial in a busy restaurant setting.
✨Emphasise Your Adaptability
The role involves various tasks, from stock management to restaurant service. Be prepared to talk about how you thrive in fast-paced environments and your eagerness to learn new skills, demonstrating that you're flexible and ready to take on different responsibilities.
