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- Tasks: Lead a dynamic team to drive debt recovery services and operational excellence.
- Company: Join a forward-thinking organisation transforming public services and private sector operations.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of debt recovery while fostering a culture of innovation and collaboration.
- Qualifications: Degree-educated with extensive experience in service delivery and strategic leadership.
- Other info: This is a permanent, full-time role with a focus on transformation and client satisfaction.
The predicted salary is between 49500 - 64000 £ per year.
We're Hiring: Head of Debt Assist
Location: Remote | Full-Time | Permanent
Salary: £59,585pa - £75,476pa
Are you a strategic leader with a passion for service excellence and operational delivery? Are you ready to drive transformation and help shape the future of debt recovery services across local government and private sector markets? This is a unique opportunity to lead one of our clients most dynamic business solutions, driving market-leading performance and maximising revenue while delivering outstanding service.
Key Responsibilities
- Execute the Debt Assist Business Plan to meet performance, profit, and growth targets.
- Lead a high-performing team, fostering development and a culture of continuous improvement.
- Drive transformation and service efficiencies across a client Debt Assist offering.
- Ensure operational excellence and compliance with all governance, policy, and risk frameworks.
- Partner with Sales, Client Managers, and Customer Services to align delivery with pipeline and forecasted growth.
- Oversee seamless client onboarding and effective third-party supplier management.
- Champion internal communications, employee engagement, and brand presence.
What We’re Looking For
- Degree-educated (or equivalent experience), ideally with a relevant professional qualification.
- Extensive experience in service delivery, ideally within a commercial or outsourced environment.
- Proven ability to lead strategic initiatives and deliver measurable improvements in performance.
- Sector-specific expertise in debt recovery or related services.
- Strong financial acumen with experience in budget and margin management.
- A collaborative leader with excellent communication, decision-making, and stakeholder engagement skills.
Key Metrics for Success
- Achievement of annual profit, cash, and gross margin targets.
- Successful delivery of transformation goals and operational improvements.
- Increased employee engagement and improved internal communication.
- Enhanced client experience through efficient service and support models.
Key Relationships
- Internal: Tower Director, Business Group Directors, Client Managers, Service Delivery Teams.
- External: Clients, Suppliers, Third-Party Stakeholders.
Our Client
Our client is committed to improving public services and transforming the way local government and the private sector operate. You'll be joining a forward-thinking organisation that values innovation, collaboration, and long-term impact.
Contact Detail:
Allen Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Debt
✨Tip Number 1
Network with professionals in the debt recovery and service delivery sectors. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends, which can give you an edge in understanding the market.
✨Tip Number 2
Research our client’s current debt recovery strategies and any recent transformations they’ve implemented. This knowledge will not only help you during interviews but also demonstrate your genuine interest in their operations.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams to achieve performance improvements in previous roles. Highlighting measurable outcomes will showcase your ability to drive transformation effectively.
✨Tip Number 4
Familiarise yourself with the governance, policy, and risk frameworks relevant to debt recovery services. Being well-versed in these areas will position you as a knowledgeable candidate who can ensure operational excellence.
We think you need these skills to ace Head of Debt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and leadership. Emphasise any achievements in debt recovery or operational excellence that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and operational delivery. Use specific examples from your past roles to demonstrate how you can drive transformation and lead a high-performing team.
Highlight Relevant Qualifications: Clearly state your degree and any professional qualifications that are relevant to the role. If you have sector-specific expertise in debt recovery, make sure to mention it prominently.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led strategic initiatives and improved performance in previous roles. Highlight your collaborative leadership style and communication skills.
How to prepare for a job interview at Allen Lane
✨Showcase Your Strategic Leadership Skills
As a candidate for the Head of Debt position, it's crucial to demonstrate your strategic leadership abilities. Prepare examples of how you've successfully led teams and driven transformation in previous roles, particularly in service delivery or debt recovery.
✨Highlight Your Financial Acumen
Given the importance of financial management in this role, be ready to discuss your experience with budget and margin management. Share specific instances where your financial insights have led to improved performance or profitability.
✨Emphasise Collaboration and Communication
This role requires strong collaboration with various stakeholders. Be prepared to talk about how you've effectively partnered with sales, client managers, and other teams to achieve common goals, and provide examples of successful internal communications you've championed.
✨Demonstrate Your Commitment to Continuous Improvement
The company values a culture of continuous improvement, so come equipped with ideas on how you can foster this within the team. Discuss any initiatives you've led that resulted in operational efficiencies or enhanced service delivery.
