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For Companies At a Glance
- Tasks: Lead a dynamic team to drive debt recovery services and operational excellence.
- Company: Join a forward-thinking organisation transforming public services and private sector operations.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of debt recovery while making a real impact in communities.
- Qualifications: Degree-educated with extensive service delivery experience and strong leadership skills.
- Other info: This is a permanent, full-time role with a focus on innovation and collaboration.
The predicted salary is between 49500 - 64000 £ per year.
Location: Remote | Full-Time | Permanent
Salary: £59,585pa - £75,476pa
Are you a strategic leader with a passion for service excellence and operational delivery? Are you ready to drive transformation and help shape the future of debt recovery services across local government and private sector markets? This is a unique opportunity to lead one of our clients most dynamic business solutions, driving market-leading performance and maximising revenue while delivering outstanding service.
Key Responsibilities
- Execute the Debt Assist Business Plan to meet performance, profit, and growth targets.
- Lead a high-performing team, fostering development and a culture of continuous improvement.
- Drive transformation and service efficiencies across a client Debt Assist offering.
- Ensure operational excellence and compliance with all governance, policy, and risk frameworks.
- Partner with Sales, Client Managers, and Customer Services to align delivery with pipeline and forecasted growth.
- Oversee seamless client onboarding and effective third-party supplier management.
- Champion internal communications, employee engagement, and brand presence.
What We’re Looking For
- Degree-educated (or equivalent experience), ideally with a relevant professional qualification.
- Extensive experience in service delivery, ideally within a commercial or outsourced environment.
- Proven ability to lead strategic initiatives and deliver measurable improvements in performance.
- Sector-specific expertise in debt recovery or related services.
- Strong financial acumen with experience in budget and margin management.
- A collaborative leader with excellent communication, decision-making, and stakeholder engagement skills.
Key Metrics for Success
- Achievement of annual profit, cash, and gross margin targets.
- Successful delivery of transformation goals and operational improvements.
- Increased employee engagement and improved internal communication.
- Enhanced client experience through efficient service and support models.
Key Relationships
- Internal: Tower Director, Business Group Directors, Client Managers, Service Delivery Teams.
- External: Clients, Suppliers, Third-Party Stakeholders.
Our Client
Our client is committed to improving public services and transforming the way local government and the private sector operate. You’ll be joining a forward-thinking organisation that values innovation, collaboration, and long-term impact.
Contact Detail:
Allen Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Debt
✨Tip Number 1
Familiarise yourself with the latest trends in debt recovery services. Understanding the current landscape will not only help you during interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Network with professionals in the debt recovery sector. Attend relevant webinars or industry events to connect with potential colleagues and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven transformation and improved service delivery in previous roles. Highlighting measurable outcomes will showcase your strategic leadership capabilities.
✨Tip Number 4
Research our client’s values and mission. Tailoring your conversation to align with their goals will show that you are not just looking for a job, but are genuinely interested in contributing to their vision.
We think you need these skills to ace Head of Debt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and leadership. Emphasise any achievements in debt recovery or operational excellence that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and operational delivery. Use specific examples from your past roles to demonstrate how you can drive transformation and lead a high-performing team.
Highlight Relevant Qualifications: Clearly state your degree and any professional qualifications that are relevant to the role. If you have sector-specific expertise in debt recovery, make sure to mention it prominently.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led strategic initiatives and improved performance in previous roles. Highlight your collaborative leadership style and communication skills.
How to prepare for a job interview at Allen Lane
✨Showcase Your Strategic Leadership Skills
As a Head of Debt, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully driven strategic initiatives in the past, focusing on measurable outcomes and improvements.
✨Highlight Your Financial Acumen
Given the role's emphasis on budget and margin management, be ready to discuss your experience with financial oversight. Bring specific examples of how you've managed budgets effectively and contributed to profit growth in previous roles.
✨Demonstrate Your Sector-Specific Expertise
Familiarise yourself with the debt recovery sector and be prepared to discuss current trends and challenges. Showing that you understand the nuances of this field will set you apart from other candidates.
✨Prepare for Collaborative Scenarios
Since the role involves partnering with various teams, think of instances where you've successfully collaborated across departments. Be ready to share how you fostered communication and engagement to achieve common goals.
