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- Tasks: Lead a dynamic team to drive debt recovery services and operational excellence.
- Company: Join a forward-thinking organisation transforming public services and private sector operations.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of debt recovery while fostering a culture of innovation and collaboration.
- Qualifications: Degree-educated or equivalent experience with extensive service delivery expertise.
- Other info: This is a permanent, full-time role with a salary range of £59,585pa - £75,476pa.
The predicted salary is between 49500 - 64000 £ per year.
Location: Remote | Full-Time | Permanent
Salary: £59,585pa - £75,476pa
Are you a strategic leader with a passion for service excellence and operational delivery? Are you ready to drive transformation and help shape the future of debt recovery services across local government and private sector markets? This is a unique opportunity to lead one of our clients most dynamic business solutions, driving market-leading performance and maximising revenue while delivering outstanding service.
Key Responsibilities
- Execute the Debt Assist Business Plan to meet performance, profit, and growth targets.
- Lead a high-performing team, fostering development and a culture of continuous improvement.
- Drive transformation and service efficiencies across a client Debt Assist offering.
- Ensure operational excellence and compliance with all governance, policy, and risk frameworks.
- Partner with Sales, Client Managers, and Customer Services to align delivery with pipeline and forecasted growth.
- Oversee seamless client onboarding and effective third-party supplier management.
- Champion internal communications, employee engagement, and brand presence.
What We’re Looking For
- Degree-educated (or equivalent experience), ideally with a relevant professional qualification.
- Extensive experience in service delivery, ideally within a commercial or outsourced environment.
- Proven ability to lead strategic initiatives and deliver measurable improvements in performance.
- Sector-specific expertise in debt recovery or related services.
- Strong financial acumen with experience in budget and margin management.
- A collaborative leader with excellent communication, decision-making, and stakeholder engagement skills.
Key Metrics for Success
- Achievement of annual profit, cash, and gross margin targets.
- Successful delivery of transformation goals and operational improvements.
- Increased employee engagement and improved internal communication.
- Enhanced client experience through efficient service and support models.
Key Relationships
- Internal: Tower Director, Business Group Directors, Client Managers, Service Delivery Teams.
- External: Clients, Suppliers, Third-Party Stakeholders.
Our Client
Our client is committed to improving public services and transforming the way local government and the private sector operate. You’ll be joining a forward-thinking organisation that values innovation, collaboration, and long-term impact.
Contact Detail:
Allen Lane Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Debt
✨Tip Number 1
Familiarise yourself with the latest trends in debt recovery services. Understanding the current landscape will not only help you speak confidently during interviews but also demonstrate your commitment to driving transformation in the sector.
✨Tip Number 2
Network with professionals in the debt recovery and service delivery sectors. Attend relevant webinars or industry events to connect with potential colleagues and gain insights that could set you apart as a candidate.
✨Tip Number 3
Prepare to discuss specific examples of how you've led strategic initiatives in previous roles. Highlight measurable improvements in performance, as this aligns perfectly with the key responsibilities of the Head of Debt position.
✨Tip Number 4
Research our client’s values and mission. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Head of Debt
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery and leadership. Emphasise any achievements in driving transformation and operational excellence, particularly in debt recovery or related sectors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and operational delivery. Discuss how your strategic leadership skills align with the responsibilities of the Head of Debt role and how you can contribute to the company's goals.
Highlight Relevant Qualifications: Clearly state your degree and any professional qualifications that are relevant to the position. If you have specific training or certifications in debt recovery or financial management, make sure to include those as well.
Showcase Leadership Experience: Provide examples of your experience leading high-performing teams and driving measurable improvements. Use specific metrics or outcomes to demonstrate your success in previous roles, especially in relation to profit and growth targets.
How to prepare for a job interview at Allen Lane
✨Showcase Your Strategic Vision
As a Head of Debt, it's crucial to demonstrate your ability to think strategically. Prepare examples of how you've successfully executed business plans in the past, focusing on performance and growth targets.
✨Highlight Leadership Experience
Be ready to discuss your experience in leading high-performing teams. Share specific instances where you fostered development and created a culture of continuous improvement within your team.
✨Demonstrate Financial Acumen
Since financial management is key for this role, come prepared with examples of how you've managed budgets and improved margins. This will show your potential employer that you can handle the financial aspects of the position effectively.
✨Prepare for Collaborative Scenarios
Given the importance of collaboration in this role, think of examples where you've successfully partnered with sales, client managers, or customer service teams. Highlight how these collaborations led to improved service delivery and client satisfaction.
