Head of Customer Experience

Social network you want to login/join with: Location: Leiceter/Hybrid Type: Permanent Salary: £75,000 – £85,000 Per Annum (+ car and bonus) Head of Customer Experience Leicestershire/hybrid C£80,000 Do you have strong experience leading teams through change and driving them to the next level? Are you looking to join a highly reputable firm where you can inject your experience and skillset? The Company: ER Recruitment is excited to be working with our client, a leading organisation widely respected in their industry and a nationwide brand. They are seeking a Head of Customer Experience to lead their contact centre, sales support, and customer success teams into the next level. The successful candidate will deliver first-class customer experiences and profitable market share growth in the Consumer sector, through developing strong commercial propositions, excellent customer service, and effective sales leadership. Role & Responsibilities of the Head of Customer Experience: Strong performance management through coaching and development Lead the development and execution of the Consumer sales strategy Develop, launch, and embed market-leading Customer Propositions Lead the development and execution of a vulnerable customer strategy Develop propositions to deliver an ongoing pipeline of profitable growth, winning new business, and retaining current customers Deliver improvements to the customer experience throughout the sales journey, measured through NPS scores Drive efficiencies in process performance, reducing costs Be an agent for change within the organisation – leading sales-specific programmes and contributing subject matter expertise in wider transformation programmes About You as the Head of Customer Experience: Proven background leading teams from contact centre customer service, sales, and customer success Driven to achieve results Customer-centric mindset Communicates effectively and influentially Develops effective teams and collaborates well Innovative with a strategic mindset Authentic #J-18808-Ljbffr