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- Tasks: Lead a team to enhance client engagement and satisfaction in the pensions sector.
- Company: Join a respected pensions organisation with a strong reputation in the industry.
- Benefits: Enjoy competitive salary, career growth opportunities, and a supportive work culture.
- Why this job: Shape client strategies and drive innovation while making a real impact in the pensions landscape.
- Qualifications: Must have experience in DC relationship management and a solid understanding of DC legislation.
- Other info: This is a newly created leadership role offering exciting challenges and opportunities.
The predicted salary is between 43200 - 72000 £ per year.
We’re excited to be recruiting for this senior role on behalf of a well-established and highly respected pensions organisation. This newly created leadership role is a fantastic opportunity for a senior pensions professional with deep experience in DC CRM. You’ll play a pivotal role in shaping and delivering the DC client engagement and retention strategy, driving client satisfaction, service innovation, and growth across a diverse and high-profile client portfolio.
Day-to-day you will be:
- Managing and mentoring a team of CRMs
- Acting as a DC subject matter expert for both internal teams and sponsoring employers
- Supporting new business pitches and managing relationships with newly onboarded DC clients
- Presenting the DC proposition at client meetings
- Driving service improvements in response to client feedback
- Identifying opportunities to enhance revenue
Candidate must haves:
- Proven experience in DC relationship management within trust-based schemes, a DC consultancy, or a platform provider
- Strong technical understanding of DC legislation, governance, and investment options
Associate Director - DC Client Relations employer: Synchronicity Group
Contact Detail:
Synchronicity Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director - DC Client Relations
✨Tip Number 1
Network with professionals in the pensions industry, especially those who have experience in DC client relations. Attend relevant industry events or webinars to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Showcase your expertise by engaging in discussions on platforms like LinkedIn. Share insights on DC legislation and governance, which will not only demonstrate your knowledge but also help you build a reputation as a thought leader in the space.
✨Tip Number 3
Prepare for interviews by familiarising yourself with the specific challenges faced by the organisation and its clients. Research their current DC strategies and think about how you can contribute to enhancing client satisfaction and service innovation.
✨Tip Number 4
Consider reaching out to current or former employees of the organisation to gain insights into the company culture and expectations for the Associate Director role. This can provide you with valuable information that can help you tailor your approach during the application process.
We think you need these skills to ace Associate Director - DC Client Relations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in DC relationship management. Focus on specific achievements and responsibilities that align with the job description, such as managing teams or driving client satisfaction.
Craft a Compelling Cover Letter: In your cover letter, emphasise your deep understanding of DC legislation and governance. Share examples of how you've successfully shaped client engagement strategies and driven service improvements in previous roles.
Showcase Leadership Skills: Since this is a senior role, highlight your leadership and mentoring experience. Provide examples of how you've managed teams and supported new business pitches to demonstrate your capability in this area.
Prepare for Interviews: If you get an interview, be ready to discuss your technical knowledge of DC investment options and how you've used client feedback to enhance services. Prepare questions that show your interest in the company's goals and values.
How to prepare for a job interview at Synchronicity Group
✨Showcase Your Expertise
Make sure to highlight your deep experience in DC relationship management. Be prepared to discuss specific examples of how you've successfully managed client relationships and driven satisfaction in previous roles.
✨Demonstrate Leadership Skills
As this role involves managing and mentoring a team, be ready to share your leadership experiences. Discuss how you've supported team members in their development and how you approach team dynamics.
✨Prepare for Technical Questions
Given the strong technical understanding required for this position, brush up on DC legislation, governance, and investment options. Be prepared to answer questions that assess your knowledge in these areas.
✨Engage with Client-Centric Examples
Since the role focuses on client engagement and retention, think of specific instances where you've driven service improvements based on client feedback. This will demonstrate your ability to enhance client satisfaction and identify growth opportunities.
