Associate Director - DC Client Relations

We’re excited to be recruiting for this senior role on behalf of a well-established and highly respected pensions organisation. This newly created leadership role is a fantastic opportunity for a senior pensions professional with deep experience in DC CRM.

You’ll play a pivotal role in shaping and delivering the DC client engagement and retention strategy, driving client satisfaction, service innovation, and growth across a diverse and high-profile client portfolio.

Day-to-day you will be

• Managing and mentoring a team of CRMs
• Acting as a DC subject matter expert for both internal teams and sponsoring employers.
• Supporting new business pitches and managing relationships with newly onboarded DC clients.
• Presenting the DC proposition at client meetings
• Driving service improvements in response to client feedback
• Identifying opportunities to enhance revenue

Candidate must haves

• Proven experience in DC relationship management within trust-based schemes, a DC consultancy, or a platform provider.
• Strong technical understanding of DC legislation, governance, and investment options.