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- Tasks: Support and install network devices, troubleshoot issues, and manage customer projects.
- Company: Comms-Care is a top provider of IT support solutions for over 30,000 clients.
- Benefits: Enjoy a competitive salary, company car, paid overtime, and funded training for certifications.
- Why this job: Join a dynamic team focused on growth, learning, and delivering exceptional service.
- Qualifications: Experience with networking equipment and strong communication skills are essential.
- Other info: This role offers ongoing training and development opportunities in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Field Systems Engineer Location: South East - London and surrounding areas
Due to continued growth, Comms-Care is looking for a talented Field Network Engineer to join our Technical Services Team on a permanent basis.
Salary and Benefits
Salary: Dependent on experience - plus company car, fuel card, paid overtime & on call, all expenses paid, supported study for CCNA / MCSP, and more benefits.
Role Overview
At Comms-Care, we pride ourselves on delivering outstanding service. This role offers opportunities to develop existing skills working on a variety of projects and break-fix calls. You will receive initial training and ongoing development, with opportunities to complete certificates such as CCNA and/or MCSA.
Responsibilities
- Installing and supporting network devices, PCs, and Servers for customers.
- Remote and onsite troubleshooting.
- Pre-staging of router and switch installations according to documentation.
- Facilitating customer adds, moves & changes, rollouts, and project-based installs.
- Project site surveys and documentation.
- Post-sales support.
- Site visits to assess and swap non-functional equipment.
- On-Call support (not more than 1 week in 3).
Candidate Requirements
- Experience with Cisco, Draytek, Zyxel, Netgear routers.
- Experience with Cisco, Aruba, and HP switches.
- 1st/2nd line Server/PC hardware support.
- Good communication skills and excellent English.
- Experience supporting high-profile customers.
- Flexible approach and willingness to go the extra mile.
- Ability to handle problems beyond own area of expertise.
About Us
Comms-care is a leading provider of network and server support solutions, supporting over 700 channel partners and 30,000 active contracts. We manage all aspects of IT lifecycle, including consultancy, design, implementation, and support across various technologies.
Join Our Team
We value our people and our customers. Our #oneteam mentality helps us deliver exceptional service, even remotely. We seek individuals with a strong desire to succeed.
Additional Information
This description is a representation of duties; not all tasks may be performed.
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Engineering and IT
Industries: IT Services and Consulting
Contact Detail:
Ingram Micro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Field Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco, Draytek, and Aruba. Having hands-on experience or even just a solid understanding of these systems can set you apart during interviews.
✨Tip Number 2
Network with current employees or professionals in the field through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss your problem-solving skills and experiences with high-profile customers. Be ready to share specific examples that demonstrate your ability to handle challenging situations effectively.
✨Tip Number 4
Show your enthusiasm for ongoing learning and development, especially regarding certifications like CCNA and MCSA. Highlighting your commitment to professional growth can resonate well with the hiring team.
We think you need these skills to ace Services Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with network devices, troubleshooting, and customer support. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to delivering outstanding service. Mention specific experiences that align with the responsibilities of the Services Field Engineer role.
Highlight Relevant Certifications: If you have any certifications like CCNA or MCSA, be sure to mention them prominently in your application. If you're currently studying for these, include that information as well to show your commitment to professional development.
Showcase Communication Skills: Since good communication skills are essential for this role, provide examples in your application of how you've effectively communicated with customers or team members in previous positions.
How to prepare for a job interview at Ingram Micro
✨Showcase Your Technical Skills
Make sure to highlight your experience with Cisco, Draytek, Zyxel, and Netgear routers during the interview. Be prepared to discuss specific projects where you installed or troubleshot these devices, as this will demonstrate your hands-on expertise.
✨Communicate Clearly
Since good communication skills are essential for this role, practice explaining technical concepts in simple terms. This will not only show your understanding but also your ability to convey information effectively to customers.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've handled challenging situations in the past, especially those that required you to go beyond your area of expertise. This will illustrate your flexibility and willingness to tackle problems head-on.
✨Research Comms-Care
Familiarise yourself with Comms-Care's services and their approach to customer support. Understanding their values and mission will help you align your answers with what they are looking for in a candidate.
