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- Tasks: Be the friendly voice of QVC, helping customers with their queries.
- Company: Join QVC, a leading retail and media company known for its inclusive culture.
- Benefits: Enjoy competitive pay, flexible working options, and great employee discounts.
- Why this job: Perfect for those who love teamwork, customer interaction, and personal growth.
- Qualifications: No specific experience required, just a passion for customer service and teamwork.
- Other info: Onboarding includes four weeks of training to set you up for success.
Join to apply for the Customer Service Representative - Part Time Days role at QVC.
We have an exciting opportunity within our Customer Care Team in Knowsley as Call Centre Representative.
Hourly Pay: £13.81 per hour
Contract type: Permanent Part-time
Work hours: On Call Days Monday - Sunday: 07:00-18:00, with 2 weeks notice of shift.
What will I do as a Call Centre Representative?
- Be the welcoming friendly voice of QVC, providing world class customer service.
- Handle inbound customer calls, resolving customers' often complex enquiries whilst driving brand advocacy.
- Work towards achievable individual performance targets.
- Participate in a supportive and seamless onboarding experience, including four weeks of training.
About You:
- The desire to deliver a first-class customer service experience.
- Take ownership of performance and always seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Experience interpreting and responding to customer questions.
- Experience using a computer is necessary in this role.
Work from home approach: Minimum of first 3 months working onsite. We aim to provide a flexible workplace where you can enjoy a combination of home and office-based working.
What will I get in return?
- The opportunity to be part of one team dedicated to our customer.
- Supported career paths offering exciting opportunities to learn and support our customer.
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us.
We offer a comprehensive Total Rewards package including competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts and much more.
QVC Group is committed to inclusion and belonging for all. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.
As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at WorkWithUs@qvcqrp.com for assistance.
QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if you’d like to be considered under this scheme, please indicate this on the application form.
Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.
Customer Service Representative - Part Time Days, Monday-Sunday: 07:00-18:00 (15+10 Hours) employer: Qvc
Contact Detail:
Qvc Recruiting Team
WorkWithUs@qvcqrp.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Part Time Days, Monday-Sunday: 07:00-18:00 (15+10 Hours)
✨Tip Number 1
Familiarise yourself with QVC's brand and values. Understanding their commitment to customer service and inclusion will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you resolved complex issues or went above and beyond for a customer, as this will demonstrate your capability in the role.
✨Tip Number 3
Show enthusiasm for the role and the company. Expressing genuine interest in working at QVC and being part of their team can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your availability and flexibility. Since the role requires working various shifts, highlighting your willingness to adapt to the schedule can make you a more attractive candidate.
We think you need these skills to ace Customer Service Representative - Part Time Days, Monday-Sunday: 07:00-18:00 (15+10 Hours)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and required skills, such as delivering first-class customer service and engaging with customers.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service. Emphasise any previous roles where you handled customer inquiries or resolved issues, showcasing your ability to engage with customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention specific examples of how you've successfully managed customer interactions in the past and express your enthusiasm for working with QVC.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Qvc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers at QVC.
✨Familiarise Yourself with QVC
Before the interview, take some time to research QVC and its values. Understanding their commitment to inclusion and customer satisfaction will help you align your answers with their company culture during the interview.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Be ready to discuss how you would handle difficult customers or complex inquiries, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training process, and growth opportunities within QVC. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
