DC IT/Run Technician M/F/X

Within your #OneTeam

• You’ll be part of a team of 7 other technicians and 2 supporting Technical Leads to provide operational excellence on IT maintenance.
• You’ll be involved in the daily handover meeting, communicating on all events in the datacenter and handing over key details.

Your main responsibilities:

Enable datacentre capacity growth:

• Optimise racks for new servers
• Connect power and network cables within server and network racks
• Install servers as required by the Team Leader and in accordance with the operational plan
• Assemble and install server hardware (assemble/install/upgrade/update servers)
• Adhere to health and safety rules and regulatory requirements

Contribute to service reliability:

• Complete interventions on the servers in response to monitoring alerts or customer tickets
• Upgrade the servers (change obsolete components)
• Undertake curative maintenance on delivered servers
• Troubleshoot complex issues using various tools
• Perform regular established maintenance procedures
• Understand and maintain cabling systems
• Replace failed networking devices within racks
• Implement actions to resolve problems related to the server environment
• Ensure servers are functioning properly via analysis and monitoring
• Keep asset databases up to date
• Manage and resolve system failures quickly
• Escalate incident tickets to L2 support where appropriate
• Assist team members with other relevant maintenance tasks within the DC

Your future impact

In 6 months

• You will be working within the 24/7 Run technician shift pattern
• You will be capable of interacting with the IT assets on site, respecting the operational standards and expectations for working in a live IT environment.
• Capable of escalating issues and problems that you cannot resolve with the level 2 technicians or technical leads.
• Able to work on basic troubleshooting topics alone or with the assistance of your colleagues, working within the SLA targets.

And in 1 year

• You will be capable and comfortable with working with most IT assets on site.
• Comfortable and familiar with the process of escalating and communicating any abnormalities tot he on site teams and escalation resources at your disposal.
• Able to contribute to the growth projects for the site, installing, patching and powering network, server and general IT infrastructure.
• Comfortable with working within the targets set.
• Comfortable identifying priority work or tasks and seeing them through to completion.

Skills required:

• Attention to detail and a solution orientated approach
• A team player with excellent communication skills
• Organised, autonomous and adaptable
• A keen interest in IT and computer hardware
• Experience of building and maintaining computers
• Basic knowledge of computer networking
• Positive, energetic and proactive mindset
• Ability to take a step back, analyse, evolve and improve
• Flexibility to work 24/7 work shifts