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- Tasks: Join us as a Service Designer, mapping and enhancing our service offerings.
- Company: Be part of a global leader in consulting and digital transformation.
- Benefits: Enjoy a hybrid work model with competitive pay and innovative projects.
- Why this job: Shape the future of services while collaborating with diverse teams in a dynamic environment.
- Qualifications: Experience in service design and strong analytical skills are essential.
- Other info: This is a 5-month contract based in Manchester, with a focus on innovation.
Duration: 5 Months
Location: Hybrid - 3 days on site Manchester
Umbrella only £480
Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.
Key Responsibilities:
- Establish Service Mapping Foundations
- Define and document the current portfolio of services offered across the organization.
- Collaborate with stakeholders to validate and refine the service inventory.
- Define Service Display Criteria
- Develop and implement criteria for how services should be represented, including:
- Service Layers and Color Coding for visual clarity.
- Service Level Agreements (SLAs) and performance metrics.
- Priority Levels based on business impact and urgency.
- Ownership Models (In-house vs. Supply Chain/Third-party).
- Hosting Locations (Cloud, On-premises, Hybrid).
Required Skills & Experience:
- Proven experience in service design, service architecture, or IT service management.
- Strong understanding of service mapping methodologies and frameworks (e.g., ITIL, TOGAF).
- Proficiency in visualization tools such as Microsoft Visio, Lucidchart, or similar.
- Excellent analytical, documentation, and communication skills.
- Ability to work cross-functionally with technical and non-technical teams.
Preferred Qualifications:
- Certification in ITIL, Service Design, or Enterprise Architecture.
- Experience with cloud infrastructure and hybrid environments.
- Familiarity with CMDB and service catalog tools.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Service Designer employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Familiarise yourself with the key service mapping methodologies and frameworks mentioned in the job description, such as ITIL and TOGAF. This will not only help you understand the role better but also allow you to speak confidently about your knowledge during interviews.
✨Tip Number 2
Make sure to showcase your experience with visualisation tools like Microsoft Visio or Lucidchart. Consider preparing a portfolio of past projects where you've used these tools effectively, as this can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the service design field, especially those who have experience in cloud infrastructure and hybrid environments. Engaging with them on platforms like LinkedIn can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for potential interview questions by thinking about how you would approach defining service display criteria and collaborating with stakeholders. Being able to articulate your thought process will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Service Designer position. Familiarise yourself with service mapping methodologies and frameworks like ITIL and TOGAF.
Tailor Your CV: Customise your CV to highlight relevant experience in service design, service architecture, or IT service management. Emphasise your proficiency in visualisation tools and any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical and communication skills. Mention specific examples of how you've collaborated with stakeholders and contributed to service mapping projects in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors or inconsistencies. A polished application reflects your attention to detail, which is crucial for a Service Designer role.
How to prepare for a job interview at Experis - ManpowerGroup
✨Understand Service Mapping Methodologies
Make sure you brush up on service mapping methodologies like ITIL and TOGAF. Being able to discuss these frameworks confidently will show your expertise and understanding of the role.
✨Showcase Your Visualisation Skills
Since proficiency in tools like Microsoft Visio or Lucidchart is essential, prepare to demonstrate your skills. Bring examples of previous work that highlight your ability to create clear and effective service maps.
✨Prepare for Cross-Functional Collaboration
Expect questions about how you’ve worked with both technical and non-technical teams in the past. Be ready to share specific examples that illustrate your communication skills and ability to bridge gaps between different groups.
✨Discuss SLAs and Performance Metrics
Familiarise yourself with Service Level Agreements and performance metrics. Be prepared to discuss how you would define and implement these in your role, as this is a key responsibility for the position.
