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- Tasks: Lead employee relations cases and support managers with care and efficiency.
- Company: Join Trustpilot, a global leader in consumer reviews and trust-building.
- Benefits: Enjoy flexible working, competitive pay, 25+ days holiday, and wellness perks.
- Why this job: Be part of a diverse team shaping a positive workplace culture globally.
- Qualifications: Experience in Employee Relations, familiarity with international employment laws preferred.
- Other info: Open to all backgrounds; we value diverse perspectives and experiences.
The predicted salary is between 43200 - 72000 £ per year.
Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are looking for an experienced Employee Relations Partner to join our People Team. In this pivotal role, you’ll drive accountability and promote a values-led culture across our 11 international locations, shaping how we approach employee relations with fairness and consistency. As a Global ER Partner, you’ll lead complex ER cases, provide expert advice, and develop frameworks that empower our leaders and employees. Working closely with People Partners, senior stakeholders, and our Legal team, your contributions will promote positive change and enhance the employee experience.
What you'll be doing:
- Leading the management of ER cases, including disciplinary matters, grievances, policy investigations, and concerns raised through our speaking-up platform.
- Advising and supporting managers on managing long-term sickness and underperformance cases with care and efficiency.
- Creating and maintaining country-specific ER resources, including toolkits, templates, and process guides.
- Tracking and logging cases to ensure accurate reporting and compliance with audit requirements.
- Partnering with People Partners to identify trends in ER matters, contributing to the design and delivery of initiatives such as workshops and training to enhance management skills.
- Collaborating with Legal and external counsel to seek employment-related advice where needed.
- Providing expert guidance on organisational changes, including managing risks and people impacts across regions.
- Supporting People Partners with sensitive and complex matters such as severance, redundancies, and settlement agreements.
- Offering mediation and conflict resolution support where required.
- Partnering with the People Operations and Legal teams to develop and update Employee Handbooks and policies across regions.
Who you are:
- You have experience in an Employee Relations role, especially in a global or tech business.
- Familiarity with current UK, Danish, German, and Italian employment laws and practice, wanting to explore employee relations in global contexts.
- Knowledge of employment laws and practice in our other global locations (US, The Netherlands, and Australia) would be beneficial, but not essential.
- You can thrive in an outcome-focused environment and are resourceful.
- You can handle difficult conversations with understanding, diplomacy and professionalism.
- An ability to maintain confidentiality on sensitive matters and build relationships with stakeholders at all levels.
- Effective time management to ensure cases are managed in a timely manner.
- An ability to work with little supervision and handle responsibilities in a global organization while communicating with stakeholders around the world.
- Fluency in English as this is our global business language.
What's in it for you:
- A range of flexible working options to dedicate time to what matters to you.
- Competitive compensation package + bonus + Restricted Stock Units.
- 25 days holiday per year, increasing to 28 days after 2 years of employment.
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
- Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
- Pension and life insurance.
- Health cash plan, online GP, 24/7 Employee Assistance Plan.
- Full access to Headspace, a popular mindfulness app to promote positive mental health.
- Paid parental leave.
- Season ticket loan and a cycle-to-work scheme.
- Central office location complete with all the snacks and refreshments you can ask for.
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.
Global Employee Relations Partner employer: Trustpilot
Contact Detail:
Trustpilot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Employee Relations Partner
✨Tip Number 1
Familiarise yourself with the specific employment laws and practices in the countries mentioned in the job description, such as the UK, Denmark, Germany, and Italy. This knowledge will not only help you understand the role better but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies to gain insights into their employee relations practices. This can provide you with valuable information that you can use to tailor your approach and show your understanding of the company's culture.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle complex ER cases or sensitive conversations. Think about examples from your past experience that showcase your problem-solving skills and ability to maintain confidentiality.
✨Tip Number 4
Stay updated on global trends in employee relations and be ready to discuss how these trends could impact the role at StudySmarter. Showing that you are proactive and informed will set you apart from other candidates.
We think you need these skills to ace Global Employee Relations Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Employee Relations, especially in global or tech environments. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for promoting a values-led culture and your understanding of employee relations. Share specific examples of how you've successfully managed complex ER cases in the past.
Showcase Your Knowledge of Employment Laws: Mention your familiarity with UK, Danish, German, and Italian employment laws, as well as any knowledge of other global locations. This will show that you are well-prepared for the international aspects of the role.
Highlight Soft Skills: Emphasise your communication skills, ability to handle difficult conversations, and your resourcefulness. These soft skills are crucial for the role and should be evident in both your CV and cover letter.
How to prepare for a job interview at Trustpilot
✨Showcase Your ER Expertise
Make sure to highlight your experience in Employee Relations, especially in a global context. Be prepared to discuss specific cases you've managed and the outcomes, demonstrating your ability to handle complex situations with care and professionalism.
✨Understand Employment Laws
Familiarise yourself with the employment laws relevant to the countries mentioned in the job description, such as the UK, Denmark, Germany, and Italy. Being able to discuss these laws and how they impact employee relations will show your depth of knowledge and preparedness for the role.
✨Demonstrate Strong Communication Skills
As this role requires collaboration with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in challenging situations, showcasing your diplomacy and understanding.
✨Emphasise Cultural Sensitivity
Given the global nature of the position, it's crucial to demonstrate your ability to work across different cultures. Share experiences where you've successfully navigated cultural differences in the workplace, highlighting your adaptability and respect for diverse perspectives.
