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- Tasks: Supervise the front office team and ensure exceptional guest experiences.
- Company: Join Radisson Hotel Group, a leading global hotel brand with over 1,160 hotels worldwide.
- Benefits: Enjoy competitive pay, special travel rates, and access to 20K+ learning modules.
- Why this job: Be part of a fun, dynamic team that values your growth and creativity.
- Qualifications: Flexibility, a positive attitude, and strong communication skills are key; experience is a plus.
- Other info: Work in a stylish hotel at Stansted Airport with fantastic facilities.
The predicted salary is between 24000 - 36000 £ per year.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Front Office Supervisor to join our dynamic team here at Radisson Hotel Group! We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That’s a promise!
What We Offer Our Front Office Supervisor
- Competitive compensation and benefits package
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- Wide range of development offers supporting your learning & growth right from your onboarding
- Individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities
- Contributory pension scheme and Life Assurance
- Complimentary meal on duty
- Uniform
- Access to the Employee Assistance Programme through UNUM
- Fantastic opportunities to progress
- 28 days holiday for full time team members
- Free use of our leisure, pool and gym facilities at off-peak times *where applicable
The Front Office Supervisor Role
Our front office team is the heart of the house, providing a warm welcome and happy smile, and where we strive to deliver an experience that is beyond expectation - creating memorable moments for our guests. Our Front Office Supervisors love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between. You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level. You will exude patience, empathy and have the personality to host the show. As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.
As Front Office Supervisor, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!
Qualities We Are Looking For In Our Front Office Supervisor
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Experience in a similar position is beneficial but not essential
Welcome to the Radisson Blu Hotel London Stansted Airport Hotel, a modern and sophisticated hotel where convenience meets style for our business and leisure guests. Situated at Stansted Airport, a covered walkway is all that stands between our rooms, the airport terminal building and convenient travel links. Our stylish airport hotel offers 500 bedrooms and suites, two on-site restaurants, bar, leisure facilities and meeting rooms where our guests can look forward to a warm welcome and fantastic service from our team.
Front Office Supervisor - 6 months Fixed Term employer: Radisson Hotel Group
Contact Detail:
Radisson Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor - 6 months Fixed Term
✨Tip Number 1
Familiarise yourself with Radisson Hotel Group's core values and service ethos, especially the 'Yes I Can!' attitude. This will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Showcase your ability to create memorable guest experiences by preparing specific examples from your past roles. Think about times when you went above and beyond for a guest, as this aligns perfectly with the Front Office Supervisor role.
✨Tip Number 3
Network with current or former employees of Radisson Hotel Group on platforms like LinkedIn. They can provide valuable insights into the company culture and may even refer you, increasing your chances of landing an interview.
✨Tip Number 4
Prepare to discuss how you handle fast-paced environments and problem-solving scenarios. The role requires flexibility and creativity, so think of examples that demonstrate these qualities in action.
We think you need these skills to ace Front Office Supervisor - 6 months Fixed Term
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Radisson Hotel Group is looking for in a Front Office Supervisor. Highlight key responsibilities and required qualities in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job requirements. Emphasise any previous roles in hospitality or customer service, showcasing your ability to create memorable guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role and how your values align with Radisson's 'Yes I Can!' service ethos. Use specific examples to demonstrate your problem-solving skills and teamwork.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a Front Office Supervisor.
How to prepare for a job interview at Radisson Hotel Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Emphasise Teamwork and Leadership Skills
As a Front Office Supervisor, you'll need to lead by example. Discuss your experience in supervising teams, highlighting how you motivate others and ensure smooth operations in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully resolved guest issues or improved processes. This will showcase your creative problem-solving skills, which are essential for this role.
✨Familiarise Yourself with Radisson's Values
Research Radisson Hotel Group's ethos, especially their 'Yes I Can!' service philosophy. Be ready to explain how you embody these values and how they align with your approach to guest service.
