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- Tasks: Manage customer collaboration and ensure timely demand forecasts for juice products.
- Company: Join Tropicana Brands Group, a leader in nourishing and delighting consumers.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and growth.
- Why this job: Be the Customer Supply Champion and drive exceptional service levels in a fast-paced setting.
- Qualifications: Experience with UK retailers, strong analytical skills, and proficiency in Excel required.
- Other info: This role is based in Farringdon, requiring 3 days in the office.
The predicted salary is between 36000 - 60000 £ per year.
At #TropicanaBrandsGroup we are passionate about nourishing & delighting our consumers, one sip at a time!
Our fabulous Supply Chain Team is looking for a Customer Collaboration Manager !
This is a great opportunity to play an important role at an exciting time in our journey…
The job purpose is to facilitate the consistent delivery of 98.5% service on juice products to the UK’s leading retailers (for both ongoing and promoted SKUs) by producing timely and accurate short-term demand forecasts (0-12 weeks).
These forecasts will drive the supply planning process. The role also includes managing the supply chain relationship with key stakeholders and acting as the ‘Customer Supply Champion’ within the business.
In this role you will have Principle accountabilities :
- Forecasting Excellence: Collaborate with our Commercial and Finance teams to produce accurate, timely demand forecasts, ensuring we meet customer expectations with ease.
- Data-Driven Planning: Take ownership of demand forecasting inputs into our planning systems (TPM), staying ahead of demand to keep our supply chain flowing.
- Problem Solver: Track actual orders against forecasts, quickly identify significant variances, and uncover root causes that impact our entire supply chain.
- Customer Ambassador: Act as the face of our Supply Chain to key customers—resolving queries, addressing operational service challenges, and driving improved service levels.
- Effective Communicator: Keep customers informed with regular updates on service and supply status, maintaining strong, transparent communication on a daily, weekly, and monthly basis.
- Process Improver: Lead the charge on process improvements, collaborating with key accounts to deliver exceptional cost, service, and sustainability outcomes.
- Strategic Partner: Work closely with Commercial Account Leads to align service interventions, including managing order caps and supporting mitigation actions with supply planning teams in Europe.
- Inventory Optimiser: Support inventory management to ensure cost efficiency while maintaining superior service.
- Service Recovery Leader: Lead communication efforts on service recovery plans, ensuring all teams are aligned and speak with one voice to the customer.
- Change Management Champion: Play a pivotal role in the smooth launch of new SKUs and product transitions, leading coordination across internal teams and customer groups.
- Project Ownership: Beyond your day-to-day role, take the lead on exciting projects, including new product launches, system enhancements, and sales events, driving innovation and success across the board.
- Supply Chain Liaison: Provide our Supply Chain teams with timely insights, guidance, and decisions, ensuring we consistently deliver against your well-crafted demand plan.
To be successful for this role :
- You’re a natural at building credibility with customers, inspiring trust, and turning relationships into successful action.
- You thrive in fast-paced environments, demonstrating resilience, self-starting initiative, and a strong will to win.
- You bring cross-functional experience and are skilled at developing collaborative, customer-focused plans, while effectively influencing stakeholders at all levels.
- You have experience working with the UK’s Top 6 retailers or have a strong background in customer service, enabling you to understand and meet the expectations of major retail clients.
- You possess excellent analytical skills and advanced proficiency in Excel, including experience with customer order management systems. You thrive in solving complex problems with data-driven insights.
- Your deep knowledge of the UK retail market, especially within grocery, allows you to anticipate trends and adapt strategies to maximise results.
- A strong understanding of supply chain planning, customer service, and logistics is crucial for this role.
- You’re able to make smart, short-term decisions without losing sight of long-term objectives.
- You know how to tailor communication for different audiences, ensuring clarity and alignment when interacting with both customers and internal teams.
This role is based in Farringdon ( London UK ) and it will be required to come to the office 3 days a week.
Don\’t hesitate to reach out if there\’s any question !
Customer Collaboration Manager employer: Tropicana Brands Group
Contact Detail:
Tropicana Brands Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Collaboration Manager
✨Tip Number 1
Familiarize yourself with the UK retail market, especially the top 6 retailers. Understanding their operations and customer expectations will give you a significant edge in discussions and interviews.
✨Tip Number 2
Highlight your experience in demand forecasting and supply chain management during networking opportunities. Connect with professionals in the industry to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or solved complex problems in previous roles. This will demonstrate your problem-solving skills and ability to drive results.
✨Tip Number 4
Showcase your analytical skills by discussing any relevant tools or systems you've used, particularly in Excel or customer order management. Being data-driven is crucial for this role.
We think you need these skills to ace Customer Collaboration Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Collaboration Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with demand forecasting, supply chain management, and customer service, especially if you have worked with major UK retailers. Use specific examples to demonstrate your skills.
Showcase Analytical Skills: Since the role requires strong analytical skills and proficiency in Excel, include any relevant projects or experiences where you utilized data-driven insights to solve problems or improve processes.
Tailor Your Communication: Make sure your application reflects your ability to communicate effectively with different audiences. Use clear and concise language, and consider how your communication style aligns with the collaborative nature of the role.
How to prepare for a job interview at Tropicana Brands Group
✨Show Your Data-Driven Mindset
Since the role emphasizes data-driven planning, be prepared to discuss your experience with demand forecasting and how you've used data to solve complex problems. Bring examples of how you've tracked orders against forecasts and identified variances.
✨Demonstrate Your Customer-Centric Approach
As a Customer Collaboration Manager, you'll need to build strong relationships with key customers. Share specific instances where you've acted as a customer ambassador, resolved queries, or improved service levels. Highlight your ability to inspire trust and credibility.
✨Highlight Your Cross-Functional Experience
This role requires collaboration with various teams, including Commercial and Finance. Be ready to discuss your experience working cross-functionally and how you've developed collaborative, customer-focused plans that influenced stakeholders at all levels.
✨Prepare for Problem-Solving Scenarios
Expect to face questions about how you handle challenges in supply chain management. Prepare to discuss specific examples where you've led process improvements or managed service recovery plans, showcasing your resilience and strategic thinking.
