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- Tasks: Manage customer accounts, drive adoption, and ensure satisfaction with Darktrace solutions.
- Company: Join Darktrace, a leader in cyber security and AI innovation.
- Benefits: Enjoy 23 days holiday, private medical insurance, and a birthday day off.
- Why this job: Be part of a supportive team while developing valuable relationship-building skills.
- Qualifications: Customer-facing experience is essential; no prior cyber security knowledge required.
- Other info: Hybrid role based in London, with ongoing training and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
In the Customer Success role, you will be managing accounts across our UK&I customer base. You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You should have a passion to learn about cyber security and AI, while always wanting to deliver the best service to our customers.
Working as part of a close knit and supportive team, you will be managing a portfolio of Darktrace customers, ensuring that each customer gains maximum utility from their Darktrace deployment. Full and ongoing training will be provided as you further develop your relationship building skills, working to meet client needs and further business opportunities. This role is hybrid based out of our London office, attending a minimum of 3 days a week.
The Customer Success Manager conducts business reviews with client executives to drive satisfaction and desired outcomes. Presents and demonstrates Darktrace cyber threat defense solutions to CISOs and security experts. The successful candidate will identify and nurture upsell and cross-sell opportunities by aligning products with customers' evolving needs. Moreover, they will ensure customer success and facilitate subscription renewals.
The customer success team is responsible for monitoring customer engagement to assess risk and improve account health and they collaborate with Darktrace teams, including Engagement Directors, Account Executives, Subject Matter Experts, Technical Teams, and Cyber Threat Analysts.
It is likely that you’ll be personable with a friendly and warm approach, you’ll naturally be building long-lasting relationships with a wide range of stakeholders working well in a team. You’ll be keen to use your relationship management and communication skills to achieve goals, you’ll be excited about working to achieve targets. You’ll be comfortable working across a wide client portfolio, demonstrating a process orientated approach and the ability to juggle competing demands.
We don’t require any previous cyber security experience, but you’ll be able to quickly understand technical information, with the ability to process large amounts of information and training quickly. You’ll have experience in a customer facing role, this could be as an Account Executive, Customer Success Manager or Business Development Executive position. You’ll be comfortable working in a target driven environment. Additional languages are a bonus.
Benefits we offer: 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service, Additional day off for your birthday, Private medical insurance which covers you, your cohabiting partner and children, Life insurance of 4 times your base salary, Salary sacrifice pension scheme, Enhanced family leave, Confidential Employee Assistance Program, Cycle to work scheme.
Contact Detail:
Darktrace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accelerator Customer Success Manager
✨Tip Number 1
Familiarise yourself with Darktrace's products and services. Understanding their cyber threat defence solutions will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Darktrace on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss your experience in relationship management. Think of specific examples where you've successfully built relationships or driven customer satisfaction, as this is crucial for the Customer Success Manager role.
✨Tip Number 4
Show enthusiasm for learning about cyber security and AI. Highlight any relevant courses or self-study you've undertaken, as this will reflect your commitment to growing in a field that is constantly evolving.
We think you need these skills to ace Accelerator Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. Emphasise your relationship management skills and any experience you have with driving customer success or working in a target-driven environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for learning about cyber security and AI. Mention how your skills align with the responsibilities of managing accounts and driving customer satisfaction, and provide examples of how you've successfully built relationships in previous roles.
Showcase Your Communication Skills: Since the role requires strong communication skills, consider including specific examples in your application that demonstrate your ability to convey complex information clearly and effectively, especially in a customer context.
Highlight Adaptability: The job description mentions the need to juggle competing demands. Use your application to illustrate instances where you've successfully managed multiple priorities or adapted to changing circumstances in a professional setting.
How to prepare for a job interview at Darktrace
✨Show Your Passion for Cyber Security and AI
Make sure to express your enthusiasm for cyber security and AI during the interview. Share any relevant experiences or knowledge you have, even if it's self-taught. This will demonstrate your eagerness to learn and adapt in a rapidly evolving field.
✨Highlight Relationship Management Skills
Since the role involves building long-lasting relationships with clients, be prepared to discuss your previous experiences in relationship management. Use specific examples to illustrate how you've successfully managed client expectations and fostered strong connections.
✨Demonstrate Your Ability to Juggle Competing Demands
The job requires managing a diverse portfolio of clients. Be ready to talk about how you've effectively prioritised tasks and managed multiple responsibilities in past roles. This will show that you can thrive in a target-driven environment.
✨Prepare for Technical Discussions
Even though prior cyber security experience isn't required, you should be comfortable discussing technical concepts. Brush up on basic cyber security terminology and be ready to ask insightful questions about Darktrace's solutions to show your interest and understanding.
