Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop frontline teams to deliver exceptional customer service.
- Company: Join First Bus, a leading company focused on operational success and team engagement.
- Benefits: Enjoy professional growth, a supportive culture, and 24/7 access to wellbeing resources.
- Why this job: Be part of a dynamic team that values diversity and continuous improvement.
- Qualifications: Strong leadership skills and experience in coaching; customer service expertise is essential.
- Other info: Background checks are standard; we welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Are you a dynamic people leader with a passion for driving team engagement, performance, and operational success? Join First Bus as Assistant/Staff Manager, where you will play a pivotal role in managing and developing frontline operational teams to deliver exceptional customer service and continuous improvement.
Why Join Us? At First Bus, we believe that great leadership is the key to operational success. In this role, you will be responsible for fostering a highly engaged team who deliver exceptional customer service, ensuring compliance with company policies, and driving a culture of continuous improvement.
What You'll Be Doing:
- Leading & Developing Teams – Manage, mentor, and support frontline colleagues, ensuring they are engaged, trained, and empowered to perform at their best.
- Performance Management – Oversee driver performance, conduct job chats, and implement development plans to enhance individual and team productivity.
- Coaching & Training – Work with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
- Employee Relations – Handle absence management, grievances, and disciplinary procedures in a fair and supportive manner.
- Collaboration & Communication – Foster strong relationships between drivers, supervisors, and key stakeholders to create a seamless customer experience.
- Operational Leadership – Ensure service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
What We're Looking For:
- Strong leadership and team management skills, with experience in coaching and performance development.
- Excellent communication and relationship-building abilities.
- Ability to deliver tangible results.
- Demonstrable experience in delivering high levels of customer service.
- A problem-solver who thrives in a fast-paced environment.
- Knowledge of employment legislation and best HR practices (desirable).
- ILM Level 2 in Leadership & Management (desirable).
What's in It for You?
- A rewarding leadership role with a well-established, industry-leading company.
- Opportunities for professional growth and career progression.
- A supportive and inclusive workplace culture.
- We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
- Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking, and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.
Applicants are advised that background checks will be conducted as a standard part of our recruitment process.
Contact Detail:
Firstbus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staff Manager
✨Tip Number 1
Showcase your leadership style during the interview. Be prepared to discuss specific examples of how you've successfully managed and developed teams in the past, as this role heavily focuses on team engagement and performance.
✨Tip Number 2
Familiarise yourself with First Bus's values and culture. Understanding their commitment to customer service and continuous improvement will help you align your answers with what they are looking for in a candidate.
✨Tip Number 3
Prepare to discuss your experience with performance management. Think about how you've handled performance issues or implemented development plans in previous roles, as this is a key responsibility of the Staff Manager position.
✨Tip Number 4
Network with current or former employees of First Bus if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Staff Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and team management skills. Use specific examples that demonstrate your ability to drive performance and engage teams, as these are key aspects of the Staff Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for people leadership and customer service. Mention how your previous experiences align with the responsibilities outlined in the job description, such as coaching, training, and performance management.
Showcase Relevant Skills: Emphasise your communication and relationship-building abilities in your application. Provide examples of how you've successfully managed employee relations or resolved conflicts in past roles, as this is crucial for the position.
Highlight Continuous Improvement Initiatives: Discuss any initiatives you've led or been part of that focused on continuous improvement. This could include training programmes, process enhancements, or team engagement strategies that resulted in tangible outcomes.
How to prepare for a job interview at Firstbus
✨Showcase Your Leadership Skills
As a Staff Manager, your leadership abilities are crucial. Be prepared to discuss specific examples of how you've successfully managed and developed teams in the past. Highlight your approach to mentoring and supporting colleagues to ensure they perform at their best.
✨Demonstrate Customer Service Excellence
First Bus values exceptional customer service. Share experiences where you have gone above and beyond to enhance customer satisfaction. Discuss how you would instil this commitment within your team.
✨Prepare for Performance Management Questions
Expect questions about performance management and coaching. Be ready to explain your methods for overseeing team performance, conducting job chats, and implementing development plans. Use real-life scenarios to illustrate your points.
✨Emphasise Communication and Collaboration
Strong communication is key in this role. Prepare to discuss how you foster relationships between team members and stakeholders. Provide examples of how effective communication has led to improved operational success in your previous roles.
