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For Companies At a Glance
- Tasks: Assist customers with queries and complaints via phone and face-to-face.
- Company: Join a leading FTSE 250 British Utilities Company focused on customer satisfaction.
- Benefits: Enjoy remote work flexibility, competitive earnings, bonuses, and promotional opportunities.
- Why this job: Make a real difference in customer experiences while growing your skills in a supportive environment.
- Qualifications: Must be 18+, have basic IT skills, and excellent communication abilities.
- Other info: Free training provided; perfect for those seeking part-time or additional income.
The predicted salary is between 24000 - 36000 £ per year.
Orca Recruitment & Training Services Ltd is delighted to be recruiting on behalf of a valued client for a Remote Customer Service Advisor role based in Liverpool, Merseyside. This is an exciting opportunity for motivated individuals with a passion for helping others to join a forward-thinking team, delivering outstanding customer support from the comfort of home.
The ideal candidate will possess excellent communication skills—both over the telephone and face-to-face—along with patience, motivation, and basic IT proficiency. Whether you’re experienced in customer service or looking to take the next step in your career, this remote role offers flexibility, stability, and the chance to make a real difference in the customer experience.
If you’re based in or around Liverpool and are seeking a remote customer service opportunity with training and support, this role could be the perfect fit. Apply now to start your journey with a company that values your contribution and supports your professional growth.
About the Role
We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home, either part-time or full-time or who would like to earn an additional income in conjunction with their current role.
Responsibilities
- Liaising with people both face-to-face and over the telephone
- Recommending the company services
- Helping customers with any queries or complaints
For the Home-Based Customer Service Representative role you will need:
- Ability to communicate both over the telephone and face-to-face
- Patience and motivation
- Basic IT Skills
- Be a self-starter
- You must be permitted to work in the UK
- You must be 18+
- This role is not suitable for international students due to visa restrictions
What you will get for the Home-Based Customer Service Representative role:
- Free, simple, introductory training that fits around your routine
- Your own website
- Marketing and training tools
- Competitive earnings
- Bonus on top of the earnings
- Residual income
- Incentives
There are promotional opportunities within this company and for anyone wanting to lead a team, you will need to be confident, patient, understanding and have good quality team-leading skills. If you want to become a leader but have no experience training can be provided.
Remote Customer Service Advisor – Liverpool-Based employer: HipHopTune Media
Contact Detail:
HipHopTune Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Service Advisor – Liverpool-Based
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what they offer will help you answer customer queries more effectively and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. You can do this by role-playing with friends or family to simulate customer interactions, which will boost your confidence.
✨Tip Number 3
Highlight your ability to work independently. Since this is a remote position, demonstrating that you can manage your time and tasks without direct supervision will make you a strong candidate.
✨Tip Number 4
Prepare for potential interview questions related to customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or helped customers, as this will showcase your problem-solving skills.
We think you need these skills to ace Remote Customer Service Advisor – Liverpool-Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills, patience, and any IT proficiency you possess. Use specific examples to demonstrate how you've helped customers in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your motivation to join the team. Mention why you're interested in this remote role and how your skills align with the company's values.
Highlight Remote Work Skills: Since this is a remote position, emphasise your ability to work independently and manage your time effectively. Mention any previous remote work experience or how you stay organised while working from home.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HipHopTune Media
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, be prepared to demonstrate your ability to communicate clearly and effectively. Practice answering common interview questions out loud, focusing on clarity and tone.
✨Highlight Your Customer Service Experience
Whether you have previous experience or not, think of examples where you've helped others or resolved issues. This could be from past jobs, volunteer work, or even personal experiences. Be ready to share these stories during the interview.
✨Demonstrate Patience and Problem-Solving
Customer service often involves dealing with challenging situations. Prepare to discuss how you handle stress and maintain patience when faced with difficult customers. Use specific examples to illustrate your problem-solving skills.
✨Familiarise Yourself with Basic IT Skills
As the role requires basic IT proficiency, ensure you're comfortable discussing any relevant software or tools you've used in the past. If you have experience with customer service platforms, mention them to show you're tech-savvy.
