Customer Impact Analyst

1 day ago Be among the first 25 applicants ivee is exclusively for people returning to work after a career break in the UK Please do not apply if you are outside the UK Have you taken a career break and looking to return to work? Are you struggling to find flexible jobs that fit around your family life/caregiving? At ivee, we’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring, and access to job opportunities with vetted flexible employers, so that you don\’t have to settle for less. Press apply to express your interest in ivee and apply for one of our client roles on our platform: Job Description: We are seeking a detail-oriented Customer Impact Analyst to support a major infrastructure programme transforming rail connectivity in the North of England. You will analyse customer feedback, monitor disruption management, and provide data-driven insights to enhance customer satisfaction during upgrade works. What you’ll do: Collaborate with colleagues across the rail industry to deliver the TRU Data & Insight Strategy. Track customer satisfaction using Net Promoter Score (NPS) and other customer feedback metrics. Organize and oversee data collection through surveys, mystery shopping, and face-to-face feedback. Analyze customer and commercial data to identify trends and improvement opportunities. Shape disruption management plans and refine them based on customer insights. Provide clear, actionable insights to internal stakeholders, supporting the Customer Manifesto. Act as the key contact for commercial data analysis related to the TRU programme. Your superpowers: Degree (or equivalent) in a discipline demonstrating strong analytical and quantitative skills. 3+ years of experience in an analyst or equivalent role, working with customer and commercial data. Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word). Excellent verbal and written communication skills. Strong problem-solving skills with a data-driven mindset. Ability to collaborate effectively with cross-functional teams. Experience in the rail industry is a plus, but not essential. Excellent career prospects with a focus on personal development. A structured personal development plan and access to training. Competitive salary paid on a 4-weekly basis. Generous annual leave entitlement. Free TransPennine Express rail travel for you and your dependants*. Travel discounts of up to 75% on other train operating companies, including international rail travel after one year. Free and confidential Employee Assistance Program and Wellbeing Portal. Option to join the Railway Pension Scheme with significant employer contributions. Family-friendly maternity and paternity benefits. High street and lifestyle discounts, plus a cycle-to-work scheme. Please press apply to access the full job description and apply for this role. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Analyst Industries Rail Transportation Referrals increase your chances of interviewing at ivee | The return-to-work platform by 2x Get notified about new Customer Analyst jobs in England, United Kingdom . Milton Keynes, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago Liverpool, England, United Kingdom 1 week ago Customer Experience Lead (Full-Time) – Oxford Street London, England, United Kingdom 4 hours ago Epsom, England, United Kingdom 4 weeks ago London, England, United Kingdom 1 week ago Milton Keynes, England, United Kingdom 5 hours ago Ruislip, England, United Kingdom 2 weeks ago Birmingham, England, United Kingdom 3 weeks ago Customer Relationship Management Business Analyst Burgess Hill, England, United Kingdom 1 week ago Maidenhead, England, United Kingdom 1 day ago Walsall, England, United Kingdom 15 hours ago Customer Service Representative / Manchester / Fintech Newbury, England, United Kingdom 3 weeks ago Marcus by Goldman Sachs, Customer Support Agent, London London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago Burgess Hill, England, United Kingdom 2 weeks ago Manchester, England, United Kingdom 5 hours ago Feltham, England, United Kingdom 2 weeks ago Customer Experience Specialist, Operations – Dartford Dartford, England, United Kingdom 1 month ago Southampton, England, United Kingdom 2 weeks ago Leeds, England, United Kingdom 1 week ago Leeds, England, United Kingdom 1 week ago West Sussex, England, United Kingdom 1 week ago Milton Keynes, England, United Kingdom 1 month ago London, England, United Kingdom 4 months ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr