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- Tasks: Analyse customer feedback and provide insights to enhance satisfaction during rail upgrades.
- Company: Ivee helps people return to meaningful, flexible work after a career break in the UK.
- Benefits: Enjoy competitive salary, generous leave, free rail travel, and lifestyle discounts.
- Why this job: Join a mission-driven team transforming rail connectivity while developing your analytical skills.
- Qualifications: Degree in a relevant field and 3+ years of experience in data analysis required.
- Other info: This role is perfect for those returning to work after a break.
The predicted salary is between 28800 - 48000 £ per year.
At ivee, we’re on a mission to help every person return to meaningful, flexible work after a career break. Our community provides upskilling, mentoring, and access to job opportunities with vetted flexible employers.
We are seeking a detail-oriented Customer Impact Analyst to support a major infrastructure programme transforming rail connectivity in the North of England. You will analyse customer feedback, monitor disruption management, and provide data-driven insights to enhance customer satisfaction during upgrade works.
What you’ll do:
- Collaborate with colleagues across the rail industry to deliver the TRU Data & Insight Strategy.
- Track customer satisfaction using Net Promoter Score (NPS) and other customer feedback metrics.
- Organize and oversee data collection through surveys, mystery shopping, and face-to-face feedback.
- Analyze customer and commercial data to identify trends and improvement opportunities.
- Shape disruption management plans and refine them based on customer insights.
- Provide clear, actionable insights to internal stakeholders, supporting the Customer Manifesto.
- Act as the key contact for commercial data analysis related to the TRU programme.
Your superpowers:
- Degree (or equivalent) in a discipline demonstrating strong analytical and quantitative skills.
- 3+ years of experience in an analyst or equivalent role, working with customer and commercial data.
- Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word).
- Excellent verbal and written communication skills.
- Strong problem-solving skills with a data-driven mindset.
- Ability to collaborate effectively with cross-functional teams.
- Experience in the rail industry is a plus, but not essential.
Excellent career prospects with a focus on personal development. A structured personal development plan and access to training. Competitive salary paid on a 4-weekly basis. Generous annual leave entitlement. Free TransPennine Express rail travel for you and your dependants. Travel discounts of up to 75% on other train operating companies, including international rail travel after one year. Free and confidential Employee Assistance Program and Wellbeing Portal. Option to join the Railway Pension Scheme with significant employer contributions. Family-friendly maternity and paternity benefits. High street and lifestyle discounts, plus a cycle-to-work scheme.
Customer Impact Analyst employer: ivee | The return-to-work platform
Contact Detail:
ivee | The return-to-work platform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Impact Analyst
✨Tip Number 1
Familiarise yourself with the rail industry and its current challenges. Understanding the context of the infrastructure programme will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your analytical skills, especially with tools like Excel. Being able to showcase your proficiency in data analysis and how you've used it to drive customer satisfaction in past roles can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the rail industry or those who have experience as Customer Impact Analysts. Engaging with them can provide valuable insights and potentially lead to referrals, increasing your chances of landing an interview.
✨Tip Number 4
Prepare to discuss specific examples of how you've used customer feedback to influence decision-making in previous roles. This will demonstrate your ability to provide actionable insights, which is crucial for the position.
We think you need these skills to ace Customer Impact Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills and experience with customer data. Emphasise any relevant projects or roles that demonstrate your ability to analyse feedback and provide actionable insights.
Craft a Compelling Cover Letter: In your cover letter, express your passion for returning to work and how your previous experience aligns with the role of Customer Impact Analyst. Mention specific skills like data analysis and collaboration that are crucial for the position.
Showcase Relevant Experience: If you have experience in the rail industry or similar sectors, be sure to highlight this. Discuss any relevant projects where you used customer feedback to drive improvements, as this will resonate well with the hiring team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an analyst role.
How to prepare for a job interview at ivee | The return-to-work platform
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Customer Impact Analyst. Be prepared to discuss how your previous experience aligns with these tasks, especially in analysing customer feedback and providing data-driven insights.
✨Showcase Analytical Skills
Since this role requires strong analytical skills, be ready to share specific examples of how you've used data to drive decisions in past roles. Highlight your proficiency with tools like Excel and any relevant metrics you've worked with, such as Net Promoter Score (NPS).
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential disruptions in rail connectivity and how you would manage customer feedback during such times. This will demonstrate your ability to think critically and act decisively.
✨Emphasise Communication Skills
As a Customer Impact Analyst, you'll need to communicate insights clearly to various stakeholders. Prepare to discuss how you've effectively communicated complex data in the past, whether through presentations or reports, and be ready to showcase your verbal and written communication skills.
