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- Tasks: Lead a team, drive sales, and ensure excellent customer service in our charity shop.
- Company: Sue Ryder is a leading UK charity retailer, providing vital support through sales from over 400 shops.
- Benefits: Enjoy 27 days holiday, staff discounts, and a supportive work environment with flexible hours.
- Why this job: Make a real impact while gaining retail experience in a rewarding and inclusive atmosphere.
- Qualifications: Retail experience, strong customer service skills, and a positive attitude are essential.
- Other info: We celebrate diversity and encourage applications from all backgrounds to enrich our team.
Shop Supervisor at Sue Ryder Charity shop, 2a Corn St, Witney OX28 6BD
22.5 Hours per week over 7 days
£11.59 per hour + rewards & Benefit Scheme - From 1st April in line with the new NLW salary will increase to a minimum of £12.21
Be there when it matters. Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin. Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community.
As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.
We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don’t expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day, and Boxing Day off.
Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so, come assist and support our Shop Manager to run our Witney shop and contribute to the work we do across Sue Ryder!
As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You’ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, have a positive can-do attitude, and a good understanding of financial and IT administration.
Responsibilities:
- Use your skills and retail experience to help drive business, push sales, and achieve targets.
- Help to lead a team to deliver great customer service to our donors and customers.
- Work with the local community to generate sufficient donated stock to drive sales.
- Help to recruit, train & retain a volunteer team, who'll look to you and the shop manager for leadership and guidance.
- Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
- Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
- Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
- Help to manage an effective stock process through the Epos operation.
Competitive Benefits Package:
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Access to Employee support programme
- Enhanced maternity, paternity and adoption pay
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals - and lots more.
Please visit our careers website for the full list.
Closing date: 21st Feb Interview date: TBC
We actively encourage applications from people from all backgrounds to help us provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work. We are particularly interested in increasing applications from the global majority, LGBTQIA+, and people with disabilities as they are currently underrepresented in our organisation.
If you want more than just a job, we want you. Join the team and be there when it matters.
Contact Detail:
Sue Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Supervisor
✨Tip Number 1
Familiarise yourself with Sue Ryder's mission and values. Understanding the charity's goals will help you convey your passion for their cause during the interview, showing that you're not just looking for a job, but genuinely want to contribute.
✨Tip Number 2
Highlight your retail experience by preparing specific examples of how you've successfully led teams or improved sales in previous roles. This will demonstrate your capability to drive business and lead volunteers effectively.
✨Tip Number 3
Engage with the local community before your interview. Attend events or visit the shop to understand the customer base and stock needs. This knowledge can set you apart as someone who is proactive and community-oriented.
✨Tip Number 4
Prepare to discuss your approach to customer service and team leadership. Think about how you would handle challenging situations with customers or volunteers, as this will showcase your problem-solving skills and positive attitude.
We think you need these skills to ace Shop Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and customer service skills. Emphasise any leadership roles you've held, especially in a volunteer context, as this aligns with the responsibilities of the Shop Supervisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for charity work and your understanding of Sue Ryder's mission. Mention specific examples of how you've driven sales or improved customer service in previous roles.
Highlight Community Engagement: Since the role involves working with the local community, include any experiences where you've successfully engaged with community members or organisations. This could be through events, partnerships, or volunteer work.
Showcase Your Team Leadership Skills: Provide examples of how you've led teams in the past, particularly in retail settings. Discuss your approach to training and retaining volunteers, as this is a key aspect of the Shop Supervisor role.
How to prepare for a job interview at Sue Ryder
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for Sue Ryder's mission. Talk about why you want to work in a charity shop and how you can contribute to their goals of providing care and support.
✨Demonstrate Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed volunteers. Highlight your ability to inspire and motivate others, as this is crucial for the Shop Supervisor role.
✨Understand the Retail Environment
Familiarise yourself with retail trends and challenges, especially in charity retail. Be ready to discuss how you can drive sales and manage stock effectively, showcasing your commercial awareness.
✨Engage with Customer Service Scenarios
Be prepared to discuss how you would handle various customer service situations. Show that you have a positive attitude and good judgement, which are essential for delivering great service to donors and customers.
