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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1000 stores.
- Benefits: Enjoy 25% discount, financial support, apprenticeships, and wellness programmes.
- Why this job: Be part of a passionate team celebrating life moments and driving commercial growth.
- Qualifications: Must be customer-focused, a good leader, and commercially minded.
- Other info: Exciting career prospects in a fast-paced environment with ongoing development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores.
As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and develop a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Customer centric with a passion for driving excellent service.
- Demonstrate good leadership skills.
- Positive forward-thinking approach.
- Comfortable reviewing store performance data.
- Commercially minded.
- Engaging and enthusiastic team player.
Package Description
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% Card Factory colleague discount in-store and online
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer-centric approach. Understanding their mission to celebrate life moments will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you improved customer service or operational efficiency, as these are key aspects of the Team Leader role.
✨Tip Number 3
Research the latest trends in retail and customer experience. Being knowledgeable about current industry practices will show your commitment to driving excellence and your ability to contribute to the store's success.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and leadership roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive excellence.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of operational excellence. Provide specific examples of how you've successfully led teams or improved customer experiences in previous roles.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples from your past experiences where you went above and beyond to enhance customer satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully led teams in the past. Highlight specific instances where you motivated your team or resolved conflicts effectively.
✨Be Commercially Minded
Familiarise yourself with retail performance metrics and be ready to discuss how you can contribute to commercial growth. Bring insights on how to improve store performance based on data analysis.
✨Engage with Enthusiasm
Show your engaging personality during the interview. Be enthusiastic about the role and the company, as this will reflect your ability to inspire and lead a team in a fast-paced environment.
