Contracts Manager - Cleaning and Support Services

Job ref: RF-2501-17 Location: Belfast – Annon House Quantity of Posts Available: 1 Salary: Negotiable based on experience The Contract Manager will report directly to the Senior Operations Manager and will have responsibility for the operational and financial management of all existing and new units that fall within their designated span of control. This may be across various sectors, across one sector, or geographically based. This will be managed through your team. Working Pattern: 40 hours per week (Flexible and Agile working patterns) Monday to Friday Available to Work Weekends if Required Rewards: 25 days\’ paid holidays plus 8 statutory bank holidays Life Assurance scheme Company Pension (Salary Exchange option) Enhanced Maternity/Paternity/Adoption pay scheme Employee Assistance Program to support your health & wellbeing Pension Scheme Consultancy & advice Financial Education/Financial wellbeing advisory service Career Development Opportunities Company Events, Employee Referral Scheme, plus much more! The Role: Provide overall planning, direction, Leadership, and control to all Operations teams within your area to achieve operating and financial goals. You are responsible for all client operations, encompassing cleaning and support services. Ensure all direct reports follow company policy and procedures regarding Financial controls and reporting, Payroll, Health and Safety, Accident Reporting, and Human Resources. Management of the patch performance against budget, including allocation of budgets to direct reports to ensure effective operations and optimum financial performance. Ensure the implementation and adherence to client meeting schedules in accordance with contract specifications and execute Mount Charles Group\’s FMI strategy regarding customers. Ensure all Auditing schedules and timetables are adhered to and carried out according to company policy, as per customer segmentation, using the appropriate technology. Focus on retention of existing business and identification of business that is either operationally of financially underperforming. Working with your teams to build base business by increasing participation and/or adding new services. Be fully conversant with and understand the requirements of contracts in terms of responsibilities, obligations and scope of services. Establish effective customer relationships and maintain mutually beneficial relationships with clients to influence retention and grow base business proactively. The Person: Clean and valid Driving Licence required IT skills – Use of Online HR, Pay Roll and Audits Proven track record of having worked within the cleaning industry at supervisory level with experience of multi contract management ideally including office, industrial and education sector cleaning Candidates should have excellent communication skills Financial acumen and experience of budget management Health & Safety experience The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community. Please note, the successful applicant\’s offer is subject to the Access NI (Enhanced) check prior to commencement of role. The Access NI Code of Practice is available upon request. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. GREAT PEOPLE – GREAT SERVICE – GREAT FUTURE #NorthernIreland To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Closing date: Fri 31 January 2025 #J-18808-Ljbffr