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- Tasks: Lead operational excellence and enhance member experience at Castle Community Bank.
- Company: Castle Community Bank is a socially minded credit union focused on financial inclusion.
- Benefits: Enjoy a purpose-driven work environment with opportunities for professional growth.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in operational management and knowledge of banking systems required.
- Other info: Join a dynamic team dedicated to supporting underserved members.
The predicted salary is between 43200 - 72000 £ per year.
Location: Edinburgh
Reports to: Chief Executive Officer (CEO)
Role Overview: The Chief Operating Officer (COO) for Castle Community Bank is responsible for delivering exceptional member service, overseeing all operational aspects of the credit union, including core banking systems (Mambu, Salesforce, and Modulr), member engagement, team management, and leading the engagement with and oversight of major third-party outsource providers. The COO will play a pivotal role in ensuring the credit union operates efficiently, complies with all regulatory and legal requirements, and delivers exceptional service to its members.
The Credit Union: Amplifi are proud to partner with Castle Community Bank, a socially minded, purpose-led organisation. Working with them, you will clearly see your contribution to their members and the sector, helping grow the credit union movement and support financial inclusion. They utilise cutting-edge technology married to a strong purpose. Castle Community Bank aims to make a profit but they don’t profiteer.
The candidate: If you are ready for a challenge and want to join a dynamic and purpose-led team, then this could be right for you. You may be looking for a change or to take a step up (or down) in your career. Castle Community Bank can help you give back at the same time. If that sounds like you, please get in touch and help shape the next phase of the journey.
Key Responsibilities:
- Exceptional Member Experience: Ensure member services are delivered effectively and efficiently. Monitor member feedback and complaints and implement strategies to enhance member satisfaction. Develop and oversee programs to promote member engagement and retention. Ensure consumer duty and treating customers fairly is at the heart of every member decision and engagement.
- Core Systems Management: Oversee the implementation, maintenance, and optimisation of core banking systems, including Mambu and Salesforce. Ensure systems are secure, reliable, and scalable to meet the credit union's needs.
- Team Management: Lead, mentor, and develop the operational team to achieve high performance and professional growth. Foster a collaborative and inclusive work environment.
- Third-Party Outsource Providers: Lead our engagement with major third-party service providers. Conduct due diligence and risk assessments for all third-party engagements.
- Strategic Planning and Execution: Contribute to the development and implementation of the credit union's strategic plan. Identify opportunities for operational improvements and cost efficiencies.
- Regulatory Compliance: Ensure all operations comply with relevant laws, regulations, and industry standards. Liaise with regulatory bodies and ensure timely and accurate reporting.
Qualifications:
- Extensive experience in Operational Management within the financial services sector.
- Strong knowledge of core banking systems, including Mambu and Salesforce.
- Proven leadership and team management skills.
- Excellent communication, problem-solving, and decision-making abilities.
- Familiarity with regulatory requirements and compliance in the financial services industry.
Personal Attributes:
- Strategic thinker with a proactive approach.
- Strong interpersonal skills and the ability to build relationships with stakeholders.
- Detail-oriented with a focus on continuous improvement.
- Commitment to the credit union's values and mission.
Contact Detail:
Amplifi Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer - Castle Community Bank
✨Tip Number 1
Familiarise yourself with Castle Community Bank's mission and values. Understanding their commitment to social responsibility and financial inclusion will help you align your approach during interviews and discussions, showcasing your genuine interest in their purpose-led work.
✨Tip Number 2
Network with professionals in the financial services sector, particularly those with experience in credit unions. Engaging with industry peers can provide valuable insights into operational challenges and best practices, which you can reference in conversations with the hiring team.
✨Tip Number 3
Prepare to discuss your experience with core banking systems like Mambu and Salesforce. Be ready to share specific examples of how you've optimised these systems in previous roles, as this will demonstrate your technical expertise and ability to enhance operational efficiency.
✨Tip Number 4
Showcase your leadership style by preparing examples of how you've successfully managed teams in the past. Highlight your ability to foster a collaborative environment and drive performance, as this is crucial for the COO role at Castle Community Bank.
We think you need these skills to ace Chief Operating Officer - Castle Community Bank
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in operational management within the financial services sector. Emphasise your knowledge of core banking systems like Mambu and Salesforce, as well as your leadership and team management skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the credit union's mission and values. Discuss how your strategic thinking and proactive approach can contribute to enhancing member experience and operational efficiency at Castle Community Bank.
Showcase Relevant Achievements: Include specific examples of past achievements that demonstrate your problem-solving abilities and decision-making skills. Highlight instances where you improved operational processes or enhanced member satisfaction in previous roles.
Research and Reflect: Take time to research Castle Community Bank and its commitment to financial inclusion. Reflect on how your personal attributes align with their values and how you can contribute to their mission of serving the underserved.
How to prepare for a job interview at Amplifi Capital
✨Understand the Credit Union's Mission
Before your interview, take some time to research Castle Community Bank and its mission. Understand their commitment to financial inclusion and how they serve their members. This will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Operational Expertise
Be prepared to discuss your extensive experience in operational management within the financial services sector. Highlight specific examples where you've successfully implemented core banking systems like Mambu or Salesforce, and how these experiences can benefit Castle Community Bank.
✨Emphasise Team Leadership Skills
As a COO, leading and mentoring a team is crucial. Share your leadership philosophy and provide examples of how you've fostered a collaborative work environment. Discuss how you set clear goals and conduct performance reviews to drive team success.
✨Prepare for Regulatory Compliance Questions
Given the importance of regulatory compliance in this role, be ready to discuss your familiarity with relevant laws and regulations in the financial services industry. Prepare to explain how you've ensured compliance in previous roles and how you would approach this at Castle Community Bank.
