Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and improve enterprise applications while ensuring system stability and performance.
- Company: Join Kurt Geiger, a creative footwear brand inspired by London's diversity and kindness.
- Benefits: Enjoy hybrid working, competitive salary, gym discounts, and monthly half-day Fridays.
- Why this job: Be part of a vibrant culture that values innovation, teamwork, and personal growth.
- Qualifications: 2+ years in IT support, strong technical skills, and excellent communication abilities required.
- Other info: Opportunity to work with cutting-edge technology in a fast-paced environment.
The predicted salary is between 32000 - 48000 £ per year.
We are seeking a highly skilled and proactive Application Support Analyst to lead the support and continuous improvement of enterprise applications across our organisation. This role is critical in ensuring the stability, performance and usability of systems that support business operations. The role is hands-on and you'll act as a technical expert and escalation point bridging gaps between IT, users, and vendors while driving high service standards. The role will sit within the Application Support team.
Key Responsibilities:
- Provide advanced technical support for enterprise applications across Windows, macOS, and Linux platforms
- Configure network protocols and troubleshoot problems within the network layers
- Serve as the escalation point for complex incidents and application issues, driving resolution end-to-end
- Collaborate with development teams, infrastructure, and vendors to diagnose and resolve application bugs, performance issues and outages
- Lead application upgrades, patch management, UAT and post-deployment support
- Ensure data integrity, system reliability and compliance with internal IT governance and policies
- Develop and maintain technical documentation, support procedures and knowledge base articles
- Monitor application health using tools and/or custom dashboards
- Support integration and communication between cloud platforms (Azure, Entra ID, Microsoft 365)
- Contribute to service improvement initiatives, including root cause analysis and automation opportunities
- Participate in on-call rotations or after-hours incidents during peak retail periods
- Work within the established security frameworks and governance
The Skills:
- Previous experience in a similar role supporting over 200+ users
- Strong technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop, Jamf Cloud and Intune Autopilot
- VOIP system knowledge
- Windows imaging and deployment knowledge
- Understanding on servers
- Cisco Meraki MDM and SDWAN knowledge
- Understanding basic Networking TCP IP/UDP, DNS, VPNs, VLANs
- Android and Apple mobile devices deployment
- Understanding of EPOS technology/ PEDs/PDQs/Tills - advantageous if experienced with SaaS POS solutions
- PCI/P2PE - advantageous but not essential
- Jamf Pro Experience
- Understanding of Windows servers and AWS
- NewStore or Similar POS system
Key skills:
- 2 years+ of experience in a similar role supporting over 200+ users
- Excellent communication skills, with the ability to translate complex technical issues for non-technical stakeholders
- Strong customer-centric mindset with a focus on service quality, SLA adherence, and long-term user satisfaction
- Proven leadership in cross-functional collaboration with business units, IT teams, and external vendors
- Strategic thinker with the ability to balance immediate issue resolution with long-term process improvements
- Strong conflict resolution skills and the ability to manage escalations with diplomacy and professionalism
- Comfortable leading meetings, conducting training sessions, and representing support in broader IT initiatives
- Highly adaptable in fast-paced, high-stakes environments with shifting priorities
- Proactive self-starter who takes initiative to identify system gaps, inefficiencies and opportunities for optimisation
Technical Skills:
- Deep knowledge of Microsoft 365, Exchange, Azure AD/Entra ID, FSLogix, image creation, snapshots, Azure storage, Password protection and security configurations
- Familiarity with macOS, iOS, iPadOS Jamf Pro or Kandji experience
- Basic SQL proficiency for data investigation and troubleshooting
- Working knowledge of Java and Oracle-based applications
- Experience with Azure Virtual Desktop and cloud-based identity/access management
- Basic Linux skills for server-side troubleshooting and scripting
- Strong understanding of network protocols: TCP/IP, HTTP, DNS, DHCP, SMTP, FTP and ability to troubleshoot at the network layer
- Familiarity with BeyondTrust (or similar PAM tools) is a plus
- Understanding of Cisco Meraki MDM and SDWAN
- Scripting or automation knowledge (e.g., PowerShell, Python)
- Understanding of cloud platforms (e.g., AWS, Azure) or SaaS environments
- Experience with monitoring tools and performance tuning
- Experience in leading application rollouts, upgrades, patching cycles, and providing post-deployment support is essential
- A good understanding of ITIL principles is preferable
Our hybrid working model offers employees the flexibility to be productive and our summer working hours accommodate a healthy work-life balance. Wellbeing is important to our working culture, which is why we nurture a friendly environment for talent to thrive in, alongside a vibrant social community.
Benefits:
- Competitive basic salary
- Pension and life assurance
- Gym Discounts
- Retailtrust support
- Enviable discounts
- Monthly half day Fridays
- And so much more!
IT Application Support Analyst employer: Kurt Geiger
Contact Detail:
Kurt Geiger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure AD, Microsoft 365, and Jamf Pro. Being able to discuss your hands-on experience with these tools during interviews will demonstrate your technical expertise and readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved complex technical issues in previous roles. This will highlight your ability to act as an escalation point and your proactive approach to application support.
✨Tip Number 3
Network with current or former employees of Kurt Geiger on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your interview.
✨Tip Number 4
Prepare to discuss your experience with cross-functional collaboration. Since the role involves working closely with various teams, demonstrating your ability to communicate effectively with both technical and non-technical stakeholders will set you apart.
We think you need these skills to ace IT Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the requirements of the IT Application Support Analyst role. Focus on your technical skills, especially those mentioned in the job description, such as Microsoft 365, Azure AD, and troubleshooting abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and customer service. Mention specific examples of how you've successfully supported users or improved application performance in previous roles. Show your understanding of Kurt Geiger's values and how you can contribute to their inclusive culture.
Highlight Relevant Technical Skills: In your application, emphasise your technical expertise, particularly in areas like network protocols, cloud platforms, and application support. Use keywords from the job description to ensure your application stands out to hiring managers and applicant tracking systems.
Showcase Soft Skills: Don't forget to mention your soft skills, such as communication, conflict resolution, and teamwork. Provide examples of how you've effectively collaborated with cross-functional teams or resolved complex issues, as these are crucial for the role at Kurt Geiger.
How to prepare for a job interview at Kurt Geiger
✨Show Your Technical Expertise
As an IT Application Support Analyst, it's crucial to demonstrate your technical skills during the interview. Be prepared to discuss your experience with Windows, macOS, and Linux platforms, as well as your familiarity with Azure AD and Microsoft 365. Highlight specific examples of how you've resolved complex technical issues in the past.
✨Emphasise Communication Skills
Since you'll be bridging gaps between IT, users, and vendors, strong communication skills are essential. Practice explaining technical concepts in simple terms, as you may need to communicate with non-technical stakeholders. Share examples of how you've successfully communicated in previous roles.
✨Demonstrate a Customer-Centric Mindset
Kurt Geiger values service quality and user satisfaction. During the interview, showcase your customer-centric approach by discussing how you've prioritised user needs in your previous roles. Provide examples of how you've improved service delivery or resolved user issues effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and conflict resolution skills. Prepare by thinking of specific situations where you've had to manage escalations or lead cross-functional collaborations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
