Pharmacy Operational Excellence Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

• Effectiveness: Ensure all pharmacy activities align with organizational goals and patient needs, prioritising high-impact services. Establish clear metrics for success to measure the effectiveness of pharmacy operations. Develop comprehensive plans to embed projects and pilots into ongoing operations, ensuring a smooth transition from project status to the standard way of working.
• Efficiency: Maximise resource utilisation, including staff, technology, and inventory, to eliminate waste and reduce costs. Evaluate end-to-end in-store processes to eliminate non-value-adding activities, reduce duplication, and introduce smarter processes. Deploy pharmacy productivity measurement tools across all markets to improve efficiency and free up time for customer-centric activities. Improve sales force efficiency through the deployment of the B2B CRM tool provided by Salesforce, expanding across all markets, with Spain as the centre of excellence. Monitor KPIs, understand visit cycle planning and execution, and share learnings on efficiency, execution, and effectiveness.
• Execution: Develop and enforce Standard Operating Procedures (SOPs) to ensure consistency and reliability in service delivery, with potential upgrade to ISO9001. Assess marketing campaign execution across markets, working with local and divisional teams to evaluate ROI and identify opportunities and risks. Ensure category management is executed in all markets to the desired standards, supported by visual evidence and performance metrics developed with Finance and Data teams.
• Continuous Improvement Culture: Foster a culture of continuous improvement where staff are encouraged to identify inefficiencies and propose innovative solutions.
• Cross-Functional Collaboration: Encourage collaboration across departments to ensure seamless integration of new systems and processes that enhance operational efficiency.
• Risk Management and Compliance: Implement robust risk management strategies to identify and mitigate operational risks, ensuring compliance with regulatory requirements. Ensure countries operate within the OOC 16.3 framework.

Educational Background: Degree: Bachelor’s or Master’s degree, or equivalent.

Industry Knowledge: Strong knowledge of network operations in pharmaceutical or FMCG ecosystems, with experience in developing excellence across multi-site operations, ideally in multiple international markets. This profile outlines a candidate who is experienced, knowledgeable, and adept at navigating complex environments while fostering collaboration for continuous improvement. This is an operational role requiring hands-on experience, retail expertise, and excellent execution skills.

What Cencora offers: Benefit offerings outside the US may vary by country and will be aligned with local market practices. Eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity: Cencora is committed to providing equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any protected class. We ensure non-discriminatory practices in recruiting, training, compensation, benefits, promotions, and transfers. We also provide reasonable accommodations for individuals with disabilities during the employment process. To request an accommodation, contact us at 888.692.2272 or hrsc@cencora.com. Accommodation requests are handled on a case-by-case basis. Messages or emails unrelated to accommodation requests will not be responded to.