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- Tasks: Lead the front-of-house team to ensure an exceptional cinema experience.
- Company: Cineworld Aberdeen Queens Links is a vibrant cinema with 9 screens and a fun atmosphere.
- Benefits: Enjoy a dynamic work environment, flexible hours, and opportunities for growth.
- Why this job: Join a passionate team, engage with diverse films, and make a real impact in customer service.
- Qualifications: Must have strong communication skills, customer-facing experience, and be a team player.
- Other info: Located near the beach, this role offers a unique blend of work and leisure.
The predicted salary is between 24000 - 36000 £ per year.
Cineworld Aberdeen Queens Links is looking to recruit a Team Leader (39 hour contract) to join their team. The cinema is a complexity 3 site with 9 screens, located on a leisure park just outside the city centre, next to the beach and a links golf course. It features a Concessions Stand, a separate Baskin Robbins scoop ice cream area, and a Pic n Mix section. The full management team includes a General Manager, 2 Cinema Managers, and 4 Team Leaders. The cinema screens a diverse range of films, including Bollywood/Tamil screenings, alternative content events, and mainstream Hollywood movies. It has strong links to local schools and businesses and is renowned for corporate events.
THE ROLE: Lead the front-of-house team and operations to deliver an exceptional customer experience aligned with business strategy. Serve as the first escalation point for customer interactions and assume Duty Manager responsibilities, including key-holding, as required.
KEY RESPONSIBILITIES:
- Support management in achieving KPIs and strategic objectives.
- Maintain a visible front-of-house presence at all times and ensure effective communication with the management team and staff.
- Participate in management and team meetings; undertake opening and closing duties as needed.
- Motivate and develop team members through coaching, mentoring, and performance management.
- Support recruitment and induction processes.
- Organize resources effectively to meet operational needs.
- Create a customer-focused environment to enhance the customer journey and uphold brand standards.
- Maintain high standards of film presentation, cleanliness, maintenance, and safety.
- Manage staff scheduling to meet business demands.
- Ensure health, safety, and wellbeing policies are followed, and legal and licensing compliance is maintained.
- Keep team members informed about business updates to meet operational and sales objectives.
- Manage risks related to fraud, cash, and stock loss; maximize revenue through retail and promotional initiatives.
ESSENTIAL / DESIRABLE ATTRIBUTES & EXPERIENCE
Essential: Flexibility regarding location, good organizational and time management skills, numeracy and literacy, strong communication, customer-facing experience, ability to work independently and in a team.
Desirable: Full UK driving license, knowledge of film industry, IT literacy (Microsoft Office, industry-specific software).
KEY SKILLS & BEHAVIOURS:
- Teamwork: Collaborate to deliver excellent customer service.
- Leadership: Recognize and praise good work.
- Integrity: Do the right thing.
- Best Practice: Seek and implement industry best practices.
- Work with Pace: Deliver and share efficient practices.
- Make a Difference: Communicate clearly and effectively.
Aberdeen Queen\'s Links Team Leader employer: Cineworld Cinemas Ltd
Contact Detail:
Cineworld Cinemas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aberdeen Queen\'s Links Team Leader
✨Tip Number 1
Familiarise yourself with the cinema's operations and customer service standards. Understanding how Cineworld Aberdeen Queens Links operates will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees if possible. They can provide insights into the team culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Highlight any relevant experience in customer service or team leadership roles. Be ready to share specific examples of how you've motivated a team or improved customer satisfaction in previous positions.
✨Tip Number 4
Prepare to discuss how you would handle specific scenarios related to customer interactions and team management. This will showcase your problem-solving skills and ability to lead effectively in a busy environment.
We think you need these skills to ace Aberdeen Queen\'s Links Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Emphasise any previous roles where you managed a team or were involved in operations, as this aligns with the responsibilities of the Team Leader position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cinema and customer service. Mention specific examples of how you've motivated teams or improved customer experiences in past roles, which will resonate with the hiring managers.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, communication abilities, and any experience with KPIs or operational management. These are key attributes for the role and should be front and centre in your application.
Show Enthusiasm for the Role: Express your enthusiasm for working at Cineworld and your understanding of their business model. Mention your interest in film and how you can contribute to creating a customer-focused environment, which is crucial for this position.
How to prepare for a job interview at Cineworld Cinemas Ltd
✨Show Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to motivate and develop team members. Be prepared to share examples of how you've successfully led a team in the past, highlighting your coaching and mentoring experiences.
✨Understand the Customer Experience
Cineworld places a strong emphasis on delivering exceptional customer service. Familiarise yourself with their customer journey and think about how you can enhance it. Be ready to discuss strategies you've used to improve customer satisfaction in previous roles.
✨Know the Business and Its KPIs
Research Cineworld's business objectives and key performance indicators (KPIs). During the interview, express your understanding of how you can support these goals through effective team management and operational excellence.
✨Demonstrate Flexibility and Organisation
The role requires good organisational skills and flexibility. Prepare to discuss how you've managed multiple tasks or adapted to changing circumstances in previous jobs, showcasing your time management abilities.
