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- Tasks: Support HR operations by managing employee lifecycle tasks and resolving queries.
- Company: Join Burberry, a creative brand committed to sustainable luxury and community impact.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a values-driven team that champions creativity and innovation.
- Qualifications: Fluent in Arabic and English, with HR administration experience preferred.
- Other info: This is a 12-month fixed-term contract role based in Leeds.
The predicted salary is between 30000 - 42000 £ per year.
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
As a HR Operations Coordinator at Burberry, you will play a key role within the HR team and the business supporting our UK Space and colleagues across Europe and the Middle East. Day to day, you will be responsible for the completion of HR administration and queries across the entire employee lifecycle, working at pace and with accuracy across all tasks, from joiners, movers and leavers, employee changes, offer drafting and onboarding to absences.
RESPONSIBILITIES
- Responsible for the majority of employee lifecycle HR administration – this includes contract generation, new hire input, contract changes, and leavers.
- Resolve HR queries escalated via the HR Service Desk Team – these include complex employee lifecycle (hire to retire), time to pay queries as well as simple Employee Relations support.
- Work closely with Employee Relations and HR Business Partners to provide simple HR guidance and support with consideration of internal policy and local employment legislation.
- Create documentation in support of the disciplinary process.
- Ensure colleague queries and tasks are resolved in timely manner.
- Utilises continuous improvement mindset to innovate our working practices to enhance the support we offer to the business.
- Respond positively to escalations and complaints to ensure excellent customer service is consistently delivered.
- Use HR data to identify emerging trends and potential opportunities to enhance service delivery and customer experience.
- Support with simple reward administration during key annual activities.
- Support the training and upskilling of the HR Service Desk Advisors.
- Act as the escalation point for managers.
- Support with ad-hoc projects and other duties where required.
PERSONAL PROFILE
- Fluent in both Arabic and English.
- Experience working in a HR service delivery/administration role.
- Exceptional customer service skills and comfortable communicating across all levels of seniority.
- Proficient with HR Information Systems (SAP SuccessFactors knowledge would be ideal but is not essential) and Microsoft Office (Teams, Outlook, Excel etc).
- Works well under pressure and with the ability to meet tight deadlines.
- Strong attention to detail and accuracy.
MEASURES OF SUCCESS
- Meet all payroll deadlines.
- High level of accuracy in data input.
- All tasks performed on time and as per Service Level Agreements (SLAs).
- Valued team member.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
HR Operations Coordinator- Arabic speaking (12 month FTC) employer: Burberry
Contact Detail:
Burberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Operations Coordinator- Arabic speaking (12 month FTC)
✨Tip Number 1
Familiarise yourself with Burberry's values and mission. Understanding their commitment to creativity and sustainability will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your HR knowledge, especially around employee lifecycle processes. Being able to discuss specific HR administration tasks confidently will demonstrate your readiness for the role and your understanding of the responsibilities involved.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in previous roles. Since this position requires strong communication skills across all levels, having concrete examples will help you stand out as a candidate.
✨Tip Number 4
Network with current or former employees of Burberry if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace HR Operations Coordinator- Arabic speaking (12 month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant HR experience, particularly in administration and service delivery. Emphasise your fluency in Arabic and English, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for HR and how your skills align with Burberry's values. Mention specific examples of how you've provided exceptional customer service in previous roles.
Highlight Relevant Skills: Focus on showcasing your proficiency with HR Information Systems and Microsoft Office. If you have experience with SAP SuccessFactors, be sure to mention it, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for the HR Operations Coordinator role.
How to prepare for a job interview at Burberry
✨Showcase Your Language Skills
Since the role requires fluency in both Arabic and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in Arabic, so practice speaking clearly and confidently.
✨Understand HR Processes
Familiarise yourself with the employee lifecycle and common HR processes such as onboarding, contract generation, and employee relations. Being able to discuss these topics will show that you have a solid understanding of the role and can contribute effectively from day one.
✨Emphasise Customer Service Skills
Burberry values exceptional customer service, so be ready to share examples of how you've provided excellent support in previous roles. Highlight any experiences where you resolved complex queries or improved service delivery, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of specific situations where you had to meet tight deadlines or manage multiple tasks, and be ready to explain your approach and the outcomes.
