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- Tasks: Manage client accounts and ensure top-notch service for their vehicles.
- Company: VMS Vehicle Hire is a fast-growing automotive group offering fleet management and vehicle hire services.
- Benefits: Enjoy 22 days annual leave, Perkbox discounts, and specialised industry perks.
- Why this job: Join a dynamic team and contribute to outstanding customer service in the automotive sector.
- Qualifications: Technical vehicle knowledge and strong negotiation skills are preferred; Microsoft Office proficiency is essential.
- Other info: This is a full-time entry-level role based in the UK; remote applicants won't be considered.
The predicted salary is between 21600 - 36000 £ per year.
Join to apply for the Authorities Administrator role at VMS Vehicle Hire.
This range is provided by VMS Vehicle Hire. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range:
Hours: 40 hours per week, Monday to Friday
Benefits:
- 22 days annual leave rising to 23/25 days based on length of service plus bank holidays
- Perkbox discounts
- Specsaver voucher
- Specialised motor trade industry discounts
- O2 discounts
Company Overview:
VMS (Fleet Management) Ltd is part of the fast-growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our in-house workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles. VMS Automotive operates nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds. As a result of our continued growth, we are looking for additional team members to join our team to help us continue providing outstanding service to our customers.
Main Responsibilities:
- Manages client accounts - looking after the client’s vehicles and ensuring good service at all times
- Negotiates & approves costs for vehicle repairs (including mechanical & bodywork)
- Requests written estimates, vehicle health checks & pre-MOT checks
- Returns approved order numbers to dealer network
- Research & source alternative part supply
- Liaise with clients and accounts department as necessary to obtain PO numbers
- Update costs, notes and status codes on client databases
- Approve & updates VMS Rental/VMS Refrigeration costs on client database
- Deliver written proposals to de-fleet vehicles beyond repair due to excessive costs
- Arrange for independent engineers to attend workshops & submit damage reports
Skills & Experience:
- Technical vehicle knowledge preferred
- Understanding of vehicle mechanics, parts & repair times
- Strong negotiator
- Microsoft Office Suite (mainly Word, Outlook & Excel)
- Ability to effectively manage budgets
- Highly organised
- Effective communicator (written & verbal)
- Excellent telephone manner
- Team player
If invited to interview, you will need to provide evidence of your right to work in the UK. Due to the nature of the role, we are not accepting applicants who reside outside of the UK.
Authorities Administrator employer: VMS Vehicle Hire
Contact Detail:
VMS Vehicle Hire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Authorities Administrator
✨Tip Number 1
Familiarise yourself with VMS Vehicle Hire's services and values. Understanding their approach to fleet management and customer service will help you align your answers during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves negotiating costs for vehicle repairs, being able to demonstrate your experience or strategies in negotiation can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've effectively managed budgets in previous roles. This will show your potential employer that you have the organisational skills necessary to handle client accounts and vehicle costs efficiently.
✨Tip Number 4
Practice your communication skills, both written and verbal. As an Authorities Administrator, you'll need to liaise with clients and the accounts department, so being able to convey information clearly and professionally is crucial.
We think you need these skills to ace Authorities Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Authorities Administrator role. Highlight your relevant experience in managing client accounts and vehicle knowledge in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your negotiation skills, technical vehicle knowledge, and proficiency in Microsoft Office Suite.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for VMS Vehicle Hire. Mention specific examples of how you've effectively managed budgets or communicated with clients in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at VMS Vehicle Hire
✨Showcase Your Technical Knowledge
Since the role requires technical vehicle knowledge, be prepared to discuss your understanding of vehicle mechanics, parts, and repair times. Highlight any relevant experience or training that demonstrates your expertise in this area.
✨Demonstrate Strong Negotiation Skills
As a key part of the job involves negotiating costs for vehicle repairs, think of examples where you've successfully negotiated in the past. Be ready to explain your approach and how you achieved positive outcomes.
✨Be Organised and Detail-Oriented
The role demands excellent organisational skills. Bring examples of how you've managed multiple tasks or projects effectively. Mention any tools or methods you use to stay organised, especially when dealing with client accounts.
✨Communicate Effectively
Effective communication is crucial for this position. Practice articulating your thoughts clearly and concisely. Prepare to discuss how you've handled communication with clients and team members in previous roles, particularly in challenging situations.
