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- Tasks: Provide top-notch customer support via calls, emails, and chats.
- Company: Join REVOLVE, a leading fashion retailer for Gen Z and Millennials.
- Benefits: Enjoy remote work, competitive pay, and a contributory pension scheme.
- Why this job: Be part of a dynamic team redefining fashion retail with creativity and innovation.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Work from home with flexible hours and a vibrant company culture.
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This range is provided by REVOLVE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$14.00/hr – $15.00/hr
Senior Specialist, Talent Acquisition & HR
Meet REVOLVE:
REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.
At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.
Are you ready to set the standard for Premium apparel?
The Role – Remote Customer Service Representative:
REVOLVE are looking to expand our team and have an exciting opportunity for a candidate who works well in a dynamic environment. You will be required to work with minimal supervision to answer all inbound communications with professionalism, provide excellent customer support and represent REVOLVE in a way that is consistent with our organizational values.
The position is a full time, permanent position, working 8am – 5pm Monday to Friday, or such other hours as are agreed with the successful candidate, on a remote basis.
We offer a competitive salary and a contributory pension scheme.
Key Responsibilities:
- Answering inbound telephone calls and providing excellent customer support
- Responding to customer questions and comments via telephone, email, Live Chat, and SMS with speed and professionalism
- Responsibility for researching and resolving complaints to ensure customer retention and satisfaction
- Following up on all written correspondence and escalate to customer service manager on duty as necessary
- Coordinating and liaising with other departments to ensure problem resolution and working together with other customer service team members to promote an environment of customer satisfaction
To perform the job successfully, an individual should demonstrate the following competencies:
- Ability to work in a team environment
- Ability to give and receive honest and direct feedback
- Strong customer orientation with desire and willingness to help
- Strong verbal and written communication skills
- Ability to work in the intensity of a high-volume inbound call center and capable of upholding the highest quality standards for individual output
- Knowledge of apparel construction and fabrication and various fashion categories
- Ability to work required overtime when business needs warrant (with reasonable notice)
- Schedule flexibility (with reasonable notice) as shifts can change based on needs of our customers
Remote Work Requirements:
- Ability to work autonomously in a virtual environment
- Must be reachable and available by telephone, email, and instant message during work hours
- Ability to meet set productivity standards on an ongoing basis
- Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
- Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
- Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
Minimum Qualifications:
- Experience with Microsoft Word and Excel
- Type 50+ words per minute
Preferred Qualifications:
- 1+ years in Customer Service, help desk or call center experience
- Type 60+ words per minute
- Working knowledge of website navigation
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Retail Apparel and Fashion
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Contact Detail:
REVOLVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Customer Service Representative
✨Tip Number 1
Familiarise yourself with REVOLVE's brand and product offerings. Understanding their unique style and customer base will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of specific examples from your past experiences. Highlight situations where you resolved complaints or provided exceptional support, as this aligns with the role's responsibilities.
✨Tip Number 3
Since the role requires working in a fast-paced environment, practice articulating how you handle stress and manage multiple tasks. This will show that you're ready to thrive in the dynamic atmosphere at REVOLVE.
✨Tip Number 4
Make sure your home office setup meets the remote work requirements outlined in the job description. Having a quiet, distraction-free workspace will not only help you perform well but also demonstrate your commitment to the role.
We think you need these skills to ace UK Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Use specific examples that demonstrate your ability to handle high volumes of calls and provide excellent support.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at REVOLVE. Mention your understanding of their brand and how your skills align with their values, particularly your strong customer orientation and communication skills.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Word and Excel, as well as your typing speed. If you have experience with online communication tools or customer service software, be sure to include that too.
Prepare for Remote Work: Since this is a remote position, mention your ability to work autonomously and your setup for a distraction-free workspace. Highlight your reliable internet connection and readiness to meet productivity standards.
How to prepare for a job interview at REVOLVE
✨Show Your Passion for Fashion
Since REVOLVE is a fashion retailer, it's essential to demonstrate your enthusiasm for the industry. Be prepared to discuss your favourite brands, trends, and how you stay updated with the latest in fashion.
✨Highlight Your Customer Service Skills
Emphasise your previous customer service experience, especially in high-volume environments. Share specific examples of how you've resolved customer issues and maintained satisfaction, as this aligns with the role's responsibilities.
✨Prepare for Remote Work Questions
As this position is remote, be ready to discuss your home office setup and how you manage distractions. Highlight your ability to work autonomously and meet productivity standards in a virtual environment.
✨Demonstrate Teamwork and Flexibility
REVOLVE values teamwork and adaptability. Prepare to share experiences where you've collaborated with others or adapted to changing circumstances, showcasing your ability to thrive in a dynamic environment.
