Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch 3rd Line IT support for a dynamic user base.
- Company: Join a leading manufacturing business known for innovation and teamwork.
- Benefits: Enjoy hybrid working, a car allowance, bonuses, and a comprehensive benefits package.
- Why this job: Be part of a collaborative team tackling exciting IT challenges with real impact.
- Qualifications: Strong 3rd Line IT support experience and troubleshooting skills required.
- Other info: Must be eligible to work in the UK; based in Barnsley.
The predicted salary is between 36000 - 60000 £ per year.
Permanent position with a salary of £50k - £55K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Hybrid Working - 4 Days a Week Onsite - Barnsley, South Yorkshire. Must be eligible to work in the UK.
Leading dynamic manufacturing business requires an experienced 3rd Line IT Support Engineer. The role will suit a 3rd Line IT Support professional with broad experience covering End User Compute and the ability to troubleshoot Networking Incidents. This is a Business As Usual (BAU) 3rd Line IT Support role.
Role:
- Provide 3rd Line IT Support for an end user base of approximately 400 onsite end users and 2,500 UK wide.
- Focus on supporting End User Compute, mainly 3rd Line Remote Desktop Support, with some onsite IT Support.
- Manage and resolve 3rd Line Incidents.
- Troubleshoot Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking.
- Align to the ITIL Framework - SLAs, Incident Management, and Raising IT Change Requests.
Skills Experience Required:
- Strong 3rd Line IT Support experience.
- Incident and Request Management experience.
- Experience in an Enterprise Environment, carrying out upgrades and maintenance.
- Detailed understanding of core IT Infrastructure products at 3rd Line IT Support level.
- Ability to troubleshoot SD WAN and Networking issues.
- Experience with Firewalls, ideally Fortinet or similar.
- Understanding of IOT and Operational Technology.
- Microsoft Office 365 Administration.
- Active Directory and Azure Active Directory Hybrid Administration.
- Familiarity with MCM, Print Services, Entra, InTune, AutoPilot, and IDP technologies.
- Experience in escalating issues to IT Third Parties and managing the process professionally.
- Understanding of ITIL Best Practices.
- Collaborative approach to teamwork.
- Excellent communication skills.
Desirable Experience:
- Cloud experience with AWS or Azure.
- Citrix Support.
Benefits Package:
- Bonus
- Company Car Allowance
- Company Pension
- Employee Assistance Programme (EAP)
- Occupational Health Support
- Holiday Purchase Scheme
- Employee Discount Platform
3rd Line IT Support Engineer employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Aruba, Cisco, and SD-WAN. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Prepare to discuss your experience with ITIL practices, especially in Incident Management and Change Requests. Be ready to provide examples of how you've successfully managed incidents in previous roles.
✨Tip Number 3
Showcase your collaborative approach to teamwork. Think of instances where you worked effectively within a team to resolve complex issues, as this role emphasises a strong team dynamic.
✨Tip Number 4
Research the company’s culture and values, particularly their focus on innovation in manufacturing. Tailoring your conversation to align with their mission can make a positive impression during interviews.
We think you need these skills to ace 3rd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3rd Line IT Support experience, especially in areas like Networking Troubleshooting and End User Compute. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your relevant skills and experiences. Mention specific technologies you have worked with, such as Aruba, Cisco, and Microsoft Office 365, and explain how they relate to the job.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully managed and resolved incidents in previous roles. Highlight your understanding of ITIL practices and your collaborative approach to teamwork.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Job Traffic
✨Showcase Your Technical Skills
Make sure to highlight your experience with 3rd Line IT Support, especially in areas like Networking, SD-WAN, and troubleshooting. Be prepared to discuss specific incidents you've resolved and the tools you used, such as Aruba or Cisco.
✨Understand the ITIL Framework
Since the role aligns with ITIL practices, demonstrate your understanding of Incident Management and Change Requests. You might want to share examples of how you've applied ITIL principles in your previous roles.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice explaining complex technical issues in simple terms, as you'll need to interact with both technical teams and end users.
✨Prepare for Teamwork Scenarios
The job requires a collaborative approach, so be ready to discuss your experience working in teams. Think of examples where you successfully collaborated with colleagues or managed escalations to third parties.
