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For Companies At a Glance
- Tasks: Engage with customers in French and Spanish via calls and emails.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy hybrid working options and a supportive work environment.
- Why this job: Perfect for language lovers wanting to make a real impact in customer service.
- Qualifications: Fluency in French and Spanish is essential; customer service experience is a plus.
- Other info: This role is ideal for those in London and surrounding areas.
The predicted salary is between 28800 - 48000 £ per year.
We are recruiting for a Sales & Customer Service Agent to speak both French and Spanish.
Main Purpose of role:
- Responding to French and Spanish emails
- Answering French and Spanish calls
- Dealing with customer queries on our system
- Translating replies from French and Spanish and Spanish to French
To deliver customer service excellence.
Trilingual Speaking Sales & Customer Service Advisor employer: South West Recruitment
Contact Detail:
South West Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trilingual Speaking Sales & Customer Service Advisor
✨Tip Number 1
Brush up on your language skills! Since the role requires fluency in both French and Spanish, practice speaking and writing in these languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various customer queries in both languages. This will help you feel more confident during any role-play exercises or interviews.
✨Tip Number 3
Research StudySmarter and our values. Understanding our mission and how we operate will allow you to tailor your responses during interviews, showing that you're genuinely interested in being part of our team.
✨Tip Number 4
Network with current employees or others in the industry. Reach out on platforms like LinkedIn to connect with people who work at StudySmarter. They can provide insights into the company culture and the specifics of the role, which can be invaluable during your application process.
We think you need these skills to ace Trilingual Speaking Sales & Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your proficiency in French and Spanish. Include specific examples of how you've used these languages in a customer service or sales context.
Showcase Customer Service Experience: Detail any previous roles where you provided customer service. Use metrics or examples to demonstrate how you effectively handled customer queries and resolved issues.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Sales & Customer Service Advisor role. Focus on communication skills, problem-solving abilities, and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Mention why you are interested in working with this company and how you can contribute to their success.
How to prepare for a job interview at South West Recruitment
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and Spanish, make sure to practice speaking and writing in these languages. Prepare to demonstrate your language skills during the interview by answering questions or role-playing customer interactions.
✨Know the Company and Its Values
Research StudySmarter and understand its mission, values, and the services it offers. Being able to articulate how your skills align with the company's goals will show your genuine interest in the position.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this role. Be ready to discuss how you would handle specific situations, especially those that require translation between French and Spanish.
✨Showcase Your Adaptability
As this is a hybrid role, highlight your ability to work effectively both remotely and in an office environment. Share examples of how you've successfully adapted to different working conditions in the past.
