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- Tasks: Lead the design and implementation of a company-wide CRM solution.
- Company: Join a supportive company focused on improving customer experience and colleague care.
- Benefits: Enjoy a collaborative environment with access to talented developers and flexible working options.
- Why this job: This role offers a chance to make a real impact and grow your skills in a rewarding setting.
- Qualifications: Experience with MS Dynamics CRM is preferred; relevant qualifications are a bonus but not essential.
- Other info: Occasional travel required, about once a quarter, for stakeholder engagement.
The predicted salary is between 48000 - 72000 £ per year.
Rapidly adopting and scaling the CRM is a key business strategy, and the Architect leads all technical design and decision-making.
The CRM is currently used in pockets of the business and is working well. The goal now is to achieve company-wide adoption. The business is receptive, recognizing the benefits already realized.
The Architect needs to understand the business requirements and design suitable solutions and features for successful adoption and maximum benefit from the CRM. This involves technical hands-on work and high-level design, making it a challenging but highly rewarding role.
You will be responsible for the successful design, implementation, deployment, and adoption of the overall solution. You will have the support of a team of D365 developers and systems support analysts. There are ample resources; you will not manage the team but will have task management responsibilities and access to a talented, willing team of developers.
We need an experienced CRM architect familiar with MS Dynamics, particularly F&O and CE. Someone confident in handling stakeholders. You need to be based in the UK and willing to travel occasionally (about once a quarter). Relevant qualifications and education are preferred but not essential.
The values and ethos of the company include:
- Caring about the customer: the CRM aims to improve customer experience and care.
- Caring about colleagues: the environment is inclusive and supportive.
Dynamics CRM Architect employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics CRM Architect
✨Tip Number 1
Familiarise yourself with the latest features and updates of MS Dynamics, especially F&O and CE. This will not only boost your confidence during discussions but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the CRM space, particularly those who have experience with Dynamics. Engaging in relevant forums or LinkedIn groups can provide insights into industry trends and may even lead to referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully led CRM implementations or enhancements. Highlighting your hands-on experience will resonate well with the hiring team and showcase your problem-solving skills.
✨Tip Number 4
Understand the company's values and ethos, particularly their focus on customer care and inclusivity. Be ready to articulate how your personal values align with theirs, as cultural fit is often just as important as technical skills.
We think you need these skills to ace Dynamics CRM Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Dynamics CRM Architect. Familiarise yourself with MS Dynamics, especially F&O and CE, as well as the importance of stakeholder management.
Tailor Your CV: Highlight your relevant experience in CRM architecture and any hands-on technical work you've done. Emphasise your ability to lead design decisions and manage tasks within a team, even if you haven't directly managed people.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s values. Discuss how your skills align with their goal of achieving company-wide CRM adoption and improving customer experience.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities, particularly in designing solutions that meet business requirements. This will show your potential employer that you can handle the challenges of the role.
How to prepare for a job interview at JR United Kingdom
✨Understand the Business Requirements
Before the interview, make sure you have a solid grasp of the business requirements related to CRM adoption. Be prepared to discuss how your experience aligns with the company's goals and how you can contribute to achieving company-wide adoption.
✨Showcase Your Technical Expertise
As a Dynamics CRM Architect, you'll need to demonstrate your technical skills, particularly in MS Dynamics F&O and CE. Bring examples of past projects where you've successfully designed and implemented CRM solutions, highlighting your hands-on experience.
✨Prepare for Stakeholder Management Questions
Since handling stakeholders is crucial for this role, be ready to discuss your approach to stakeholder management. Share specific instances where you've effectively communicated with different stakeholders and how you ensured their needs were met during a project.
✨Emphasise Team Collaboration
Although you won't be managing the team directly, your ability to collaborate with D365 developers and analysts is vital. Prepare to talk about how you've worked in teams before, your approach to task management, and how you foster a supportive environment.
