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- Tasks: Support and improve enterprise IT operations while driving meaningful change.
- Company: Join a dynamic team focused on enhancing key business applications.
- Benefits: Enjoy hybrid work options and opportunities for professional growth.
- Why this job: Make a real impact by streamlining operations and improving service delivery.
- Qualifications: 2-3 years in Operations Support with ITIL experience; strong analytical skills required.
- Other info: Ideal for self-starters passionate about operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
Location: London | Hybrid (3 days/week in-office)
We’re looking for a proactive Operations Support Analyst to join a dynamic, growing team supporting key business applications and driving meaningful change across enterprise IT systems. Reporting to the Operations Manager, you’ll play a vital role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an ITIL-aligned environment, and help streamline operations across HR, Finance, ERP, and integration platforms.
About You
You’re a problem-solver with a strong analytical mindset and hands-on experience in enterprise IT. You understand how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key.
Key Responsibilities
- Monitor and maintain daily service operations; manage incidents and escalations
- Lead and contribute to operational improvement initiatives — going beyond daily ticket processing
- Analyse performance trends and recommend system/process optimisations
- Build dashboards and reports (SLAs, KPIs) using tools like Excel and Power BI
- Document internal processes and training materials to support consistent service
- Work closely with internal teams and external vendors, managing SLAs and service quality
- Support release and change management processes in line with service management best practices
Requirements
- 2–3 years' experience in an Operations Support role within enterprise IT (HR, Finance, ERP, integrations)
- Demonstrated experience improving IT service delivery and operations within an ITIL-aligned environment
- Strong understanding of service management and release cycles
- Skilled in reporting and analytics (Excel, Power BI); able to identify trends and inefficiencies
- Excellent communication and stakeholder management skills
- Familiarity with Lean, or Six Sigma methodologies (certification a bonus, but not required)
If you’re a self-starter with a passion for improving how operations run — not just maintaining them — we’d love to hear from you.
Operations Support Analyst employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as this role heavily relies on them. Understanding how IT service management works will not only help you in interviews but also demonstrate your commitment to the field.
✨Tip Number 2
Brush up on your analytical skills, especially in tools like Excel and Power BI. Being able to showcase your ability to build dashboards and reports will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the operations support field, particularly those who have experience in enterprise IT. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved service delivery in past roles. Highlighting your problem-solving skills and successful initiatives will resonate well with the hiring team.
We think you need these skills to ace Operations Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations support, particularly within enterprise IT. Emphasise your analytical skills and any hands-on experience you have with ITIL-based environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving operations and detail specific examples of how you've contributed to service improvement initiatives in previous roles. Mention your familiarity with tools like Excel and Power BI.
Showcase Problem-Solving Skills: Use your application to demonstrate your problem-solving abilities. Provide examples of how you've identified inefficiencies and implemented solutions in past positions, especially in relation to service management.
Highlight Communication Skills: Since the role requires excellent communication and stakeholder management skills, include examples in your application that showcase your ability to work collaboratively across teams and manage relationships effectively.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Analytical Skills
As an Operations Support Analyst, you'll need to demonstrate your strong analytical mindset. Be prepared to discuss specific examples where you've identified inefficiencies and implemented solutions in previous roles.
✨Familiarise Yourself with ITIL Practices
Since the role requires experience in an ITIL-aligned environment, brush up on ITIL principles and be ready to explain how you've applied them in your past work. This will show your understanding of service management best practices.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to outline how you would handle specific incidents or operational challenges.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've managed stakeholder relationships and collaborated with teams to achieve operational improvements. Use examples to illustrate your points.
