Optical Assistant- Edinburgh

40 million people wear spectacles in the UK alone, but the optical industry hasn\’t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We\’re going to change that, and build the world\’s most innovative and customer‐centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. Equally important is building an equitable and diverse workforce with the goal of building an inclusive culture with opportunities for all.
To help us deliver on that ambition, we\’re looking for an enthusiastic, people‐focused Optical Associate. You\’ll be at the heart of the customer experience – welcoming people into the store, guiding them through frame and lens choices, and bringing our brand, craft, and values to life. With a blend of technical expertise and warmth, you\’ll help create memorable experiences for every customer while supporting the smooth, collaborative running of the store.
Your key responsibilities Deliver exceptional service at every stage of the customer journey that is underpinned by our customer experience non‐negotiables
Communicate the Cubitts brand story, mission and values to enrich the customer experience
Assist with frame and lens selection, offering expert product advice tailored to individual needs
Accurately dispense prescription and non‐prescription lenses
Perform frame adjustments and basic repairs to ensure the perfect fit
Introduce our Made to Measure service to every customer, bringing its craft and purpose to life
Maintain a clean, organised store environment, ensuring displays and stock are well‐presented
Follow GDPR and patient confidentiality guidelines at all times, maintaining trust and professionalism
Collaborate closely with your team and other departments, fostering a supportive and team‐oriented environment
Requirements Someone who thrives in a customer‐centric environment and takes pride in delivering exceptional service
Genuine passion for spectacles, you are aligned to and inspired by our brand and values, excited to contribute to our mission
Proactive self‐starter with a positive attitude and the ability to take initiative
Excellent communicator, confident in both written and verbal skills
Highly organised, with a keen eye for detail and aesthetics
Previous experience in a retail customer‐facing role
Benefits Complimentary spectacles, eye examinations and generous discounts
Option to buy and sell holiday
Paid time away for the important moments in life
Annual season ticket loan
Cycle to work scheme
Life assurance
Subscription to Champion Health
Unlimited You Can Now Business Skills Training
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves. We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract Type: Permanent – 40 hours
Location: Cubitts Edinburgh
Salary: £12.60 per hour
Job grade: Associate Lvl 1

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