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- Tasks: Manage facility operations, ensuring high standards of safety and customer service.
- Company: Join Maidstone Leisure Trust, promoting active lifestyles in a friendly community environment.
- Benefits: Enjoy free leisure membership, training opportunities, and a generous pension scheme.
- Why this job: Make a real impact in your community while developing your career in a fun environment.
- Qualifications: Experience in team leadership and customer service is preferred; training provided for necessary certifications.
- Other info: Flexible working hours with a supportive team culture.
The predicted salary is between 23000 - 32000 £ per year.
Location: Lockmeadow Health Club
Job type: Permanent
Working Hours: 40 per week, earlies, days and lates between Monday to Sunday
Salary: £27,320 per annum + Excellent Benefits
Here at Maidstone Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join our team.
In the role of the Duty Manager, you will manage all aspects of the facility through the hours of operation, ensuring all activities are delivered to a high standard with safety and customer service as high priority. The role will involve a high level of customer interaction with high profile sports governing bodies, other commercial and corporate organisations, as well as the deployment and supervision of the operational team, always maintaining critical operational cover across the site and managing cash handling processes.
In addition, the role will involve assisting the line manager or leading on contractual compliance documents/practices, taking charge, and responding in the event of any emergency situations, ensuring the smooth running of all site operations. You will help in facilitating a safe, fun, and professional working environment with excellent development opportunities, free leisure membership and excellent benefits.
About you
The successful candidate will be a passionate and enthusiastic individual who, like the members of staff, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed. To be considered for this role we are looking to hear from candidates who have prior experience and confidence in leading a team by example and working face to face with customers, preferably in the Leisure industry. It is desirable that you hold an NPLQ and first aid at work certificate; however, this is not essential as full training will be provided.
If you feel like you meet the above criteria and want to cut your teeth in a challenging and varied role, please apply today.
Why Serco
A place you can make an impact: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.
A place you can count on: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.
A place for you: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.
What we offer
- Free membership at the Centre plus heavily discounted use of classes and facilities.
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- 21 days annual leave + Public Holidays
- Life assurance up to 2x base salary
- All Leisure Benefits
- Employee Benefits (moreleisure.com)
Duty Manager employer: Serco Limited
Contact Detail:
Serco Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operations of a leisure facility. Understanding how different departments work together will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with current or former employees of Maidstone Leisure Trust. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Duty Manager position.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in customer service. Since the role involves managing a team and interacting with customers, having specific examples ready will showcase your suitability for the position.
✨Tip Number 4
Research the latest trends in the leisure industry, especially those related to health and safety. Being knowledgeable about current practices will not only impress your interviewers but also demonstrate your commitment to providing a safe environment for customers.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the leisure industry, particularly any roles where you led a team or interacted with customers. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role of Duty Manager. Mention how your values align with Maidstone Leisure Trust's goal of promoting active, healthy lifestyles.
Highlight Relevant Qualifications: If you have an NPLQ or first aid certification, be sure to mention these in your application. If not, express your willingness to undergo training and highlight any other relevant qualifications or experiences.
Showcase Your Leadership Skills: In your application, provide examples of how you've successfully led a team in previous roles. Discuss your approach to managing operations and ensuring safety and customer satisfaction.
How to prepare for a job interview at Serco Limited
✨Show Your Passion for Customer Service
As a Duty Manager, you'll be interacting with customers regularly. Make sure to express your enthusiasm for providing excellent service and share examples of how you've gone the extra mile for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in leading teams and managing operations. Be prepared to discuss specific situations where you successfully led a team or resolved conflicts, showcasing your ability to lead by example.
✨Familiarise Yourself with Health and Safety Protocols
Since safety is a high priority in this role, brush up on relevant health and safety regulations. Be ready to discuss how you would handle emergency situations and ensure compliance with safety standards.
✨Research Maidstone Leisure Trust
Understand the mission and values of Maidstone Leisure Trust. Being knowledgeable about their goals will help you align your answers with their vision and demonstrate your commitment to contributing positively to their community.
