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- Tasks: Lead and coordinate the Energy Storage Systems Field Service Team across Africa and Europe.
- Company: Join a globally recognised smart technologies company expanding due to market demand.
- Benefits: Enjoy opportunities for travel, professional development, and a dynamic work environment.
- Why this job: Be part of a team making a real impact in renewable energy and technology.
- Qualifications: Bachelor's degree in engineering or similar; experience in project management or field service preferred.
- Other info: Expect national and international travel, approximately 20% of the time.
The predicted salary is between 42000 - 84000 £ per year.
The Harry James Group is working in partnership with a globally recognised, smart technologies company who is currently expanding due to market demand. The position for Field Service Team Leader, you will be responsible for coordinating and developing the Energy Storage Systems Field Service Team in the region (Africa- Europe), Energy & Storage & Optimization Business in accordance with the strategy, action plan and business needs.
Main responsibilities:
- Coordinate orders according to internal procedures and customer requirements following Quality, Health, Safety and Environmental guidelines.
- Service order preparation – collect all details concerning the service order for internal and external customers (scope of work, documentation, place of work, travel arrangements, etc.).
- Coordinate people when they are assigned to the specific work order.
- Perform briefing/de-briefing with Energy Storage Systems FS engineers with ESS Lifecycle Team – discuss safety aspects (JSA) and job details.
- Assist Energy Storage Systems FS engineers during the job execution.
- Act as contact person for the Internal / External customers during the work.
- Monitor the work progress and duration regularly.
- Keep updated internal systems (SWF, Planning Board, etc.).
- Ensure the work order will be invoiced on time.
- Service Work Report verification with Technical Service Team and approval.
- Verify and approve the working hours in the system.
- Travel expenses approval.
- Close the service order in the system and invoice according to internal procedures.
- Assistance in case of work and quality issues – Root cause analysis, participate in discussion with the customer if necessary.
- Evaluate the Field Service demand during the Lifecycle period and define appropriate actions including subcontractors.
- Development of team competencies as required to address current and future needs.
- Ensure that the team is utilized effectively, having the right people in the right place at the right time.
- Foster strategic relationships with institutes of learning to attract and develop talent.
- Manage and maintain internal and external relationships, focused on achieving company targets.
- Facilitate and maintain excellent collaboration with key stakeholders throughout the delivery chain (Project Delivery, Commissioning, Agreements, Lifecycle Support, Sales, Parts, Technical Service team).
- Contribute to the annual budget preparation, and service forecast evaluations.
- Set the individual performance and development targets of your team.
- Responsible for full utilization of Field Services resources – cost optimization (P&L).
- Produce regular and frequent job status updates and other reporting documents, following Line Manager indications.
Education, Skills and Experience:
- Bachelor’s degree in engineering or similar qualifications.
- Experience on project management or field service hands-on or management experience is a plus, preferably in renewable power generation or a service setting involving electrical, controls, and network communication systems.
- Experience in the energy industry with focus in energy storage services a plus.
- Relevant supervisory or leadership experience or Energy Storage Systems Field Service experience.
- Understanding of the Field Service process and Customer Service concept.
- Be proficient with process tools such as SAP, SAP knowledge is seen as an advantage, Salesforce (CRM), QlikView, Asana, FS Mobility, and others.
- Proficient knowledge of the full Microsoft Office suite; high proficiency in Word, Excel, PowerPoint required.
- Basic knowledge of energy storage value proposition in the wholesale energy markets.
- Existing familiarity with energy storage equipment vendors for the implementation of BESS site works.
- Approachable with a solution mindset.
- Able to prioritize, strong time management skills and ability to multiple tasks.
- Curious mind and attention to detail.
- High integrity, can-do attitude, forward thinking strong focus on quality and safety.
- Excellent communication and technical skills (verbal and written) in languages needed to support the team.
- Good negotiating skills.
- Strong organizational skills.
- Team player mindset.
- Ability to lead persons of different cultural backgrounds.
- Good understanding of profit and loss and cost to serve.
- Ability to work under pressure for other urgent tasks the Line Manager will assign.
- National and international travel will be required to meet customers, we hope you to be ready to travel approximately 20%.
Interested, APPLY NOW!
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Contact Detail:
Harry James Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader – Field Service BESS
✨Tip Number 1
Familiarise yourself with the latest trends in energy storage systems and renewable power generation. This knowledge will not only help you understand the industry better but also demonstrate your commitment and passion for the field during interviews.
✨Tip Number 2
Network with professionals in the energy sector, especially those involved in field service roles. Attend industry events or join relevant online forums to connect with potential colleagues and learn about their experiences, which can provide valuable insights for your application.
✨Tip Number 3
Brush up on your project management skills and tools like SAP and Salesforce. Being proficient in these systems will give you an edge, as they are crucial for coordinating service orders and managing team performance effectively.
✨Tip Number 4
Prepare to discuss your leadership style and how you manage diverse teams. Highlight any experience you have in fostering collaboration among team members from different cultural backgrounds, as this is essential for the role of a Field Service Team Leader.
We think you need these skills to ace Team Leader – Field Service BESS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, field service, and the energy industry. Emphasise any leadership roles you've held and specific achievements that align with the responsibilities of the Team Leader position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background in energy storage systems and your leadership skills make you a perfect fit for coordinating the Field Service Team.
Highlight Relevant Skills: Clearly outline your proficiency with tools like SAP, Salesforce, and Microsoft Office. Mention your strong organisational skills, ability to manage multiple tasks, and your approachability, as these are key traits for the role.
Showcase Communication Abilities: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated with teams and customers in previous positions. This could include leading briefings or resolving customer issues.
How to prepare for a job interview at Harry James Group
✨Understand the Role Thoroughly
Make sure you have a solid grasp of the responsibilities and requirements of the Field Service Team Leader position. Familiarise yourself with the Energy Storage Systems and the specific challenges faced in the industry, as this will help you demonstrate your knowledge during the interview.
✨Showcase Leadership Experience
Prepare examples from your past experiences that highlight your leadership skills, especially in managing teams in a field service or project management context. Be ready to discuss how you've developed team competencies and handled performance evaluations.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss situations where you've successfully resolved issues, particularly in high-pressure environments. Highlight your approach to root cause analysis and how you’ve collaborated with customers to find solutions.
✨Highlight Communication Abilities
Since the role involves liaising with various stakeholders, emphasise your communication skills. Prepare to discuss how you’ve effectively communicated technical information to non-technical audiences and maintained relationships with both internal and external customers.
