Assistant Head Housekeeper

Overview

Aloft London Excel, One Eastern Gateway, Royal Victoria Dock, London, UK

Rate: £30,000 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available, flexible hours to suit you, life insurance, free access to doctor and legal helpline, counselling/wellbeing support service, discounts from 50 top retailers, training budget of up to £10,000 per year with unlimited career progression.

About the Employer

WGC is the UK’s leading outsourced hotel services company, supporting clients to deliver excellent guest experiences for millions of customers each year.

Role

Position: Assistant Head Housekeeper. Reports to the Head Housekeeper and supports the day-to-day running of the housekeeping department.

Responsibilities

• Check rooms to company standard
• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationships with GM, hotel team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve guest satisfaction
• Adhere to Health and Safety policy; keep all work areas neat and well organized (COSHH/Manual Handling)
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Resolve routine on-the-job challenges

Requirements

• Experience in a housekeeping environment or similar role
• Ability to deliver consistent service in a challenging environment
• Commitment to career progression and development

Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 and more
• Discounted hotels and flights
• Employee Assistance Programme
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

How to apply: If you meet the criteria and are looking for development and progression opportunities, apply now.

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