Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise and coordinate rail replacement bus services while ensuring passenger safety.
- Company: First Travel Solutions is dedicated to providing excellent transport services across the GWR network.
- Benefits: Enjoy flexible hours, competitive pay, and a casual contract with varied shifts.
- Why this job: Join a supportive team, enhance your customer service skills, and make a real impact in transport.
- Qualifications: Experience in transport, strong communication skills, and a commitment to customer service are essential.
- Other info: This role is physically demanding; candidates must be prepared for long hours and various weather conditions.
Location: We are recruiting for Rail Replacement Coordinators across the GWR network.
Salary: Competitive hourly rate + benefits.
Hours: Varied shifts on an annualised 10hrs minimum contract - This is a casual contract.
About the role: As a Rail Replacement Coordinator, you'll be the face of First Travel Solutions. You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.
If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexible hours at a competitive rate of pay, then we'd like to hear from you. You would be working on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer. Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.
What are we looking for?
- You will have experience of working in the road or rail transport industry.
- You'll be committed to providing a consistently excellent standard of customer service.
- Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
- A great communicator who is enthusiastic and approachable.
- Patient, reliable and calm when working under pressure.
- Confident working as a team and independently and using your own initiative.
- The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.
PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.
Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all. Applicants are advised that background checks will be conducted as a standard part of our recruitment process.
Rail Replacement Coordinator employer: First Group
Contact Detail:
First Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Replacement Coordinator
✨Tip Number 1
Familiarise yourself with the rail and road transport industry, especially the regulations surrounding PSVAR/PSVAIR. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to safety and compliance.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to communicate effectively and provide excellent service is crucial for this role, so be ready to discuss your experiences.
✨Tip Number 3
Highlight your flexibility and willingness to work varied shifts, including weekends and late nights. Since the role requires adaptability, emphasising your availability can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your teamwork and independent working skills. This role requires balancing collaboration with individual initiative, so think of examples that showcase your ability to thrive in both environments.
We think you need these skills to ace Rail Replacement Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Rail Replacement Coordinator. Highlight your relevant experience in transport and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your ability to work under pressure, your communication skills, and any previous experience in the road or rail transport industry.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for transport and customer service. Mention specific examples of how you've demonstrated excellent customer service and your ability to work flexibly across various shifts.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at First Group
✨Show Your Customer Service Skills
As a Rail Replacement Coordinator, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles, especially in high-pressure situations.
✨Demonstrate Your Transport Knowledge
Familiarise yourself with the road and rail transport industry. Highlight any relevant experience you have and be ready to discuss regulations like PSVAR/PSVAIR, as this will show your understanding of the role's requirements.
✨Emphasise Flexibility and Teamwork
This role requires working varied shifts, so express your willingness to adapt. Share experiences where you've successfully collaborated with a team, showcasing your ability to work well under pressure.
✨Prepare for Safety Discussions
Since this is a safety-critical position, be ready to discuss how you prioritise safety in your work. Provide examples of how you've maintained high standards in previous roles, particularly in physically demanding environments.
