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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage daily operations.
- Company: Join IWG, a global leader in flexible workspaces with 3,400 centres worldwide.
- Benefits: Enjoy competitive pay, flexible hours, and perks for your wellbeing.
- Why this job: Be part of a fun, rewarding environment with great career growth and impact.
- Qualifications: Experience in customer service or team leadership is preferred; passion and drive are essential.
- Other info: Opportunity to shape the future of workspaces while promoting sustainability.
The predicted salary is between 36000 - 44000 £ per year.
This position is central to our growing global organisation, where you will oversee all aspects of your centre’s performance. We provide you with the autonomy and resources to manage your centre as if it were your own business.
Your responsibilities will include:
- Managing all on-site operations.
- Addressing challenges and resolving issues.
- Conducting tours for prospective customers.
- Upselling to existing clients.
- Ensuring excellent customer service to turn clients into brand ambassadors for you, your team, and IWG.
What we can do for you:
- A fun, challenging, and rewarding career.
- Comprehensive induction training and ongoing development.
- Excellent promotion prospects.
- Generous quarterly/commission incentives and sociable hours.
- Flexible, personalized workplace benefits supporting mental, physical, and financial wellbeing.
About you:
Ideally, you have experience achieving targets while leading a small, close-knit team. You might have managed a flexible workspace centre, a retail store, restaurant, or a customer-focused site. Your natural sales and commercial skills are important, but what matters most is your mindset: passion, drive, ownership, and resilience.
- Passion: A genuine enthusiasm for caring for prospects, customers, and guests, bringing positivity every day.
- Drive: A strong motivation to succeed, ensuring you and your team deliver results.
- Resilience: The ability to stay focused on business priorities despite obstacles.
Your goal is to provide all our customers with a truly world-class service. Your sense of ownership will drive you to continually improve the quality of service and the workspace.
About IWG:
With 3,400 tech-enabled, sustainable, and inspiring centres worldwide, we are four times larger than our nearest competitor. We serve 80% of the Fortune 500 and plan to expand to over 30,000 centres in the next decade, offering exciting career opportunities as we shape the future of workspaces. We are committed to reducing carbon emissions by encouraging sustainable commuting and achieving carbon neutrality, which we accomplished in 2023. Many of our senior leaders began their careers in our centres, reflecting our commitment to internal growth and development.
Don’t hesitate. Apply today and join us in helping millions have a great day at work.
Customer Services Manager employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Familiarise yourself with IWG's values and mission. Understanding our commitment to sustainability and customer service will help you align your responses during interviews, showcasing how your personal values resonate with ours.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your ability to lead a team and achieve targets. Highlight instances where you've turned challenges into opportunities, as this reflects the resilience we value.
✨Tip Number 3
Practice your upselling techniques. Since the role involves upselling to existing clients, being able to articulate how you've successfully done this in previous roles will set you apart from other candidates.
✨Tip Number 4
Showcase your passion for customer service. During any interactions, whether it's an interview or networking event, express your enthusiasm for creating positive experiences for customers, as this is crucial for turning them into brand ambassadors.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly in leading teams and achieving targets. Use specific examples that demonstrate your passion, drive, and resilience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your previous experiences align with the responsibilities outlined in the job description, such as managing operations and upselling to clients.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as leadership, problem-solving, and customer service excellence. Provide concrete examples of how you've successfully applied these skills in past positions.
Showcase Your Mindset: Demonstrate your mindset of ownership and continuous improvement in your application. Share instances where you took initiative to enhance service quality or resolve challenges effectively, reflecting the values IWG seeks in a candidate.
How to prepare for a job interview at IWG plc
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with the company's focus on turning clients into brand ambassadors.
✨Demonstrate Leadership Experience
Highlight your experience in leading a team, especially in customer-focused environments. Discuss how you’ve motivated your team to achieve targets and overcome challenges, showcasing your ability to manage operations effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and resilience. Prepare scenarios where you successfully addressed challenges or improved service quality, as these will demonstrate your ownership and drive.
✨Research IWG and Its Values
Familiarise yourself with IWG's mission, values, and commitment to sustainability. Being knowledgeable about the company will not only impress your interviewers but also help you articulate how your personal values align with theirs.
