Operations Specialist

Are you highly organised, calm under pressure, and motivated to make a real difference when it matters most? Are you an independent, confident, and resourceful decision-maker? As an Operations Specialist at Kenyon International Emergency Services, you will play a vital role in both day-to-day operations and emergency response efforts for over 600 of the world’s leading companies. Your work will involve managing complex logistics and supporting crisis activations to ensure clients receive swift, professional assistance. This role is central to our Operations Department, focusing on the readiness and delivery of critical equipment, facilities, and services globally. While prior experience in a similar role is beneficial, we welcome candidates from diverse backgrounds such as business operations, logistics, compliance, or emergency services.

If you are seeking a purpose-driven role where your skills can impact globally during critical moments, this opportunity might be for you.

You Will:

• Ensure readiness of Kenyon’s global equipment, facilities, and resources for deployment
• Manage warehouse operations and inventory reporting
• Build and organise response kits (PPE, mortuary, first aid, admin, family assistance supplies)
• Support health and safety activities, including fire checks and evacuation drills
• Identify, assess, and pre-contract suppliers to enhance supply chain
• Recommend new technical equipment for incident response (e.g., GPS, radios, satellite phones)
• Maintain and update SOPs reflecting operational, commercial, and environmental changes
• Provide administrative support: scheduling, logistics, reporting, database maintenance, and task tracking
• Act as Deputy Crisis Management Centre (CMC) Manager when required
• Deploy in crisis roles supporting clients during incidents, including supervising teams and travel
• Ensure compliance with relevant regulations such as Health & Safety, Data Protection, and Family Assistance Law
• Identify and support process improvements and promote a Quality Management culture
• Assist in external ISO9001 audits for system compliance
• Attend client meetings and site visits, supporting commercial efforts through presentations and tours

About You:

• You are comfortable working in various environments—offices, warehouses, or disaster sites
• Willing to travel nationally and internationally, often for weeks during deployments
• Available on a 24/7 basis for incident response, requiring flexibility
• Strong communication skills (written and verbal)
• A self-starter with excellent organisational skills and task focus
• Team-oriented, especially in response and deployment scenarios
• Proficient in IT systems, particularly Microsoft Office

Desirable but not essential:

• Qualifications or ongoing professional development in emergency response, disaster management, or crisis intervention
• Knowledge of logistical functions during emergency activations, such as travel and cargo arrangements

About Kenyon:

Kenyon International Emergency Services is dedicated to providing care and restoring order after crises and disasters. Founded 118 years ago, it is the world’s leading disaster response company, trusted by governments and organizations for its professionalism and expertise. We offer a comprehensive range of services including search and recovery, forensic support, repatriation, crisis communications, and family assistance. As part of the Air Partner group and the Wheels Up family, Kenyon leverages aviation logistics and resources, including air evacuation and support from sister companies like Redline Assured Security and Baines Simmons, to extend our global reach and crisis support capabilities. Our work is centered on people—those affected by crises, their communities, and the organizations we serve. We are committed to dignity, respect, and compassion. We also foster an inclusive environment through our ESG strategies and Diversity, Equity & Inclusion initiatives. We are proud sponsors of the European Pride in Aviation Network (EPAN) and support our communities through charitable initiatives and volunteering.

If you are ready to join a team making a real difference, where every day offers opportunities to help people in critical moments, we would love to hear from you. We are a family-oriented company, and as a Disability Confident employer, we guarantee an interview for disabled candidates meeting our criteria. We also provide reasonable adjustments during the recruitment process. Take the next step in your career at www.kenyoninternational.com. Your journey starts here.