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- Tasks: Develop and deliver training content for Customer Success roles.
- Company: Join PTC, a leader in software development and technical enablement.
- Benefits: Enjoy a full-time role with competitive salary and growth opportunities.
- Why this job: Be part of a dynamic team shaping professional skills in a fast-paced environment.
- Qualifications: 4+ years in enablement planning; degree in Instructional Design or similar required.
- Other info: Work collaboratively with experts and stay updated on instructional design trends.
The predicted salary is between 72000 - 108000 £ per year.
Develops and delivers Customer Success enablement program content per the definition and requirements of the enablement strategy. Covers all CS roles. Connects with Sales Enablement, Segment Hubs and field SMEs to source content/build as required. Delivers training courses as needed. Used Skillbase competencies to drive content definition and build and links content to skills.
Responsibilities:
- Work with SMEs, Instructional Designers, and Content Developers to curate and/or build professional skills content
- Deliver Customer Success onboarding workshops and other training as required
- Work with CS Enablement Director to develop and execute Customer Success specific enablement programming such as product knowledge, value management, OCM, etc
- Act as instructional design expert in the development and delivery of enablement products
- Stay up to date on instructional design trends and best practices and integrate them into CS enablement
Qualifications:
- 4+ years of enablement planning and program management experience in a technical enablement team
- Bachelor’s degree in Instructional Design, Adult Learning, or similar
- Excellent presentation, communication and interpersonal skills, building and maintaining trusted advisor relationships with customers and internal teams
- Understanding of how technical resources learn
- Ability to proactively identify problems and propose solutions
- Strong problem-solving skills and the ability to think strategically and analytically
- Self-motivated, proactive, and able to work independently and as part of a team
- Ability to manage multiple priorities and projects simultaneously in a fast-paced environment
Technical Enablement, Professional Skills Developer employer: PTC
Contact Detail:
PTC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Enablement, Professional Skills Developer
✨Tip Number 1
Familiarise yourself with the latest trends in instructional design and customer success enablement. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the technical enablement field, especially those who have experience in customer success roles. Attend relevant webinars or workshops to build connections and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully developed and delivered training content in previous roles. Highlight your problem-solving skills and ability to manage multiple projects, as these are crucial for this position.
✨Tip Number 4
Research PTC's current customer success strategies and any recent initiatives they've launched. Being knowledgeable about the company will demonstrate your genuine interest and help you tailor your responses during the interview process.
We think you need these skills to ace Technical Enablement, Professional Skills Developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in enablement planning and program management. Emphasise your skills in instructional design and any specific projects that align with the role's requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and technical enablement. Mention how your background in instructional design and adult learning makes you a perfect fit for the role at PTC.
Showcase Relevant Skills: Clearly outline your presentation, communication, and problem-solving skills in your application. Provide examples of how you've built trusted relationships with customers and internal teams in previous roles.
Highlight Continuous Learning: Mention any recent training or courses you've taken related to instructional design trends and best practices. This shows your commitment to staying updated and improving your skills, which is crucial for this position.
How to prepare for a job interview at PTC
✨Showcase Your Instructional Design Expertise
Make sure to highlight your experience in instructional design during the interview. Discuss specific projects where you developed training content and how you integrated best practices into your work.
✨Demonstrate Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles and how you approached solving them. This will show your ability to think strategically and analytically, which is crucial for this position.
✨Connect with Customer Success Goals
Familiarise yourself with the company's Customer Success objectives. Be ready to discuss how your skills can contribute to their enablement strategy and improve customer relationships.
✨Engage with Relevant Trends
Stay updated on the latest trends in technical enablement and instructional design. Bring up any recent developments or methodologies that could benefit the role, demonstrating your proactive approach to learning.
