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For Companies At a Glance
- Tasks: Manage reservations, drive revenue, and ensure top-notch customer service daily.
- Company: Join the award-winning Titanic Hotel Belfast, Northern Ireland’s Leading Hotel for five years running.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team in a prestigious hotel, making a real impact on guest experiences.
- Qualifications: Looking for innovative thinkers with a passion for hospitality and strong communication skills.
- Other info: Opportunity to work in a historic location with a vibrant culture and supportive team.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an innovative and passionate Reservations & Revenue Manager to join our team at the award-winning Titanic Hotel Belfast. This individual will manage the day-to-day operations of the Reservations Department, drive revenue, achieve targets, and ensure excellent customer service for our guests. Titanic Hotel Belfast features 119 bedrooms and is located in Titanic Quarter, Belfast. The hotel has been named Northern Ireland’s Leading Hotel at The World Travel Awards for five consecutive years.
TASKS, DUTIES AND RESPONSIBILITIES
- Manage the Reservations Department and team, including assisting with calls and emails as needed.
- Handle all reservation inquiries and bookings promptly, providing excellent customer service.
- Oversee daily revenue management and the Reservations Team.
- Assist the Cluster Revenue Manager with revenue strategies and distribution channels, including yield and rate management.
- Review and report on daily, weekly, and monthly pick-up analysis, and adjust strategies accordingly.
- Perform competitive research and analysis reports.
- Stay updated on market trends and third-party activities; manage relationships and strategies for third-party distribution channels.
- Support the Sales & Marketing Department in developing strategies across all segments, including the annual business plan.
- Assist in preparing the hotel’s annual budget and ongoing forecasts.
- Analyze and price group business in collaboration with the revenue, sales, and marketing teams to maximize conversions.
- Prepare regular reports on KPIs, including revenue segmentation, source, nationality performance, with recommendations.
- Ensure all reservation systems, including the booking engine, are correctly configured and operational.
- Follow procedures outlined in the Reservations Standards Operating Procedures.
- Ensure staff are proficient in using PMS and other reservation/revenue systems.
- Identify opportunities for improvement and implement corrective actions.
- Maintain effective communication with other hotel departments.
- Uphold hotel standards, comply with employee guidelines, and protect hotel assets.
- Perform other duties as requested by management.
Reservations & Revenue Manager employer: Titanic Hotel Belfast
Contact Detail:
Titanic Hotel Belfast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Revenue Manager
✨Tip Number 1
Familiarise yourself with the Titanic Hotel Belfast and its unique offerings. Understanding the hotel's history, awards, and customer service ethos will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in revenue management. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Stay updated on the latest trends in revenue management and reservations systems. Being knowledgeable about current tools and strategies will show your commitment to driving revenue and improving guest experiences.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed reservations or revenue in previous roles. Highlighting your achievements will make you stand out as a candidate who can deliver results.
We think you need these skills to ace Reservations & Revenue Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations and revenue management. Include specific achievements that demonstrate your ability to drive revenue and manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your innovative approach to revenue management. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Customer Service Skills: Since excellent customer service is crucial for this role, provide examples of how you've successfully managed customer inquiries and bookings in previous positions.
Showcase Analytical Abilities: Emphasise your experience with data analysis and reporting. Discuss how you've used market trends and competitive research to inform revenue strategies in past roles.
How to prepare for a job interview at Titanic Hotel Belfast
✨Showcase Your Revenue Management Knowledge
Make sure to brush up on your understanding of revenue management strategies and tools. Be prepared to discuss how you would approach yield management and pricing strategies, as this role heavily focuses on driving revenue.
✨Demonstrate Customer Service Skills
Since the position involves managing reservations and ensuring excellent customer service, be ready to share examples of how you've handled customer inquiries or resolved issues in previous roles. Highlight your ability to maintain a positive guest experience.
✨Prepare for Data Analysis Questions
The role requires regular reporting and analysis of KPIs. Familiarise yourself with common metrics used in the hospitality industry and be prepared to discuss how you would analyse data to inform revenue strategies.
✨Research the Titanic Hotel Belfast
Take some time to learn about the Titanic Hotel Belfast, its history, and its achievements. Understanding the hotel's unique selling points will help you tailor your responses and show genuine interest in the position.
